Lovely little hotel with very accommodating staff. We definitely will be staying there again!

Very convenient location

Good

With verey well receiption services, they provide earlier check in without extra charge. Hotel location only few minutes from train station.

Staff was extremely friendly and helpful. Located in an active area, with restaurants and attractions easily in walking distance.

Very friendly staff. Good breakfast. Very clean. I would stay there again. Close to train station.

Elby, the hotel concierge, was so warm and gracious, along with a fun sense of humour! He had the biggest smile and was most helpful with directions and suggestions. His greetings made the hotel very welcoming. The hotel is conveniently located near the train station, as well as to all the touristy sites. The room was cozy and clean. Also the breakfast was delicious! We definitely would recommend this hotel to our family and friends:)

Good breakfast, good location, good service

The hotel has a very traditional decor feel. The room was a little bit tight however it was clean. Front desk staff were nice. The breakfast buffet was great, the staff working there were really friendly and the cappuccinos were delicious! The hotel is near the train station which is a bonus and there are several restaurants near by.

Staff were friendly and accommodating! Near train station was convenient. Neighborhood was dirty. Laundry nearby was good. Easy walking to see sites and restaurants. Breakfast was GREAT!!

We checked into the hotel and dropped our bags off into the room. Be careful dragging your bags up the stairs into the lobby as it can be a bit of a challenge. We went about our business for the day after dropping our bags off in the room. First impression of the room was very small but livable as we were going to be there for only 2 nights. We then went out for the day, exploring Florence until about 8:15 PM when we returned to our room with some bottles of water to put in the mini fridge. Upon returning to our room we noticed an ammonia smell we entered which was not noticed when we originally dropped off our bags. I found the mini fridge and opened it to put our water bottles inside and was hit in the face with strong ammonia coming from the fridge and also the fridge was hot inside. Apparently the mini fridge unit was broken and the ammonia gas used for the refrigerant was leaking out of it, filling the room with toxic ammonia gas. We immediately went down to the front desk to advise them of the problem and let them know that the room was not inhabitable and was met with very little concern, questioning the problem. The hotel manager on site came to the room and admitted to acknowledge the problem at hand, then tried to convince us to stay in the room, that opening the windows, (80F outside), would make it fine to sleep in that evening. Long story short, we ended up getting another hotel at 9:15PM. Stay far away from this property.

The service desk is quite helpful, help us rearrange the travel plan. we have a great experience in florence.

The view from the dining/ deck/ pool area is incredible. All of the staff were so helpful, happy and eager to please. Hourly shuttle to Vico Equense we convient.

Very nice Hotel and breakfast. Staff excellent. Only downside as a solo traveller was being allocated a room on the corner of the road which was very noisy during the night. Website claimed ‘soundproof’ rooms but that was not the case, you could clearly hear guests in surrounding rooms.

Great staff and service

Very friendly and helpful staff. An absolute pleasure to stay there..

The hotel is in need of refurbishment

Staff was so wonderful

Lovely helpful staff, clean room with powerful air conditioning. Window let through a lot of outside noise. Breakfast staff was amazing. Would recommend.

Good hotel, clean and confortabile. 3 minutes from train station and 15 Min from most important landmarks

Convenient from train terminal and quiet, great options for dining and good air conditioning esp. important in the hot summer!!!

The staff are very nice. They made me feel like home. I have to thank especially the following 3 staff members, Elvis, Nafisa and Abby. They are great, very joyful, helpful and considerate. They talked with us in a very friendly way and gave us very useful advice and sunflower-like smiles. These pieces of advice are not easy to find on the internet. For example, we can buy a bus ticket at the tram station. It is even cheaper to buy it this way. Abby introduced a very nice restaurant serving wonderful food. Out of our surprise, he called the restaurant to reserve a table for me and my husband which turned out we had a special discount. From time to time, they asked if we had any need. All these are more than their duties. I like these guys very very much and so do the hotel. It has developed a wonderful team spirit.

Great staff, ok breakfast, paper walls, no view

Stayed here for 4 nights. The staff were all welcoming and super friendly. I didn’t ever feel like burden and they helped when I needed ideas of where to eat or how to get somewhere. The location is great because it nice and close to the train station and meet up points for a lot of tours. It’s also very close to lots of shopping.

Staff was very kind and helpful. The hotel is very walkable to all sites

The hotel is close to most attractions and so close to the train station. It's a very inexpensive hotel; with restaurants close by so even if you arrive at midnight, there's a place where you can eat at.

This hotel is in a great location, walkable to everything you want to do. There is a laundromat just one block away as well as a grocery store. The rooms are small but clean and comfortable. The real star here is the staff. The front desk staff, especially Elby, was always there to help with anything you need. There is luggage storage right in the lobby if you need to leave a little later. I will stay at this hotel again!

One night stay while in transit, convenient to walk to train station. Comfortable and clean

Very close to train station

Exceptional staff. Wonderful location. Beautiful views.

Really conveniently located close to the train station and easy to walk to many of the sightseeing sites. Front desk service was amazing. The quadruple room accommodated our family very well. 24hrs service at the front desk which helps if you are checking in late. I would highly recommend this place.

This was the perfect place for us! It was right next to the train station when we arrived and also next to the airport tram. We walked Florence and this location made it easy. The staff was so helpful with local recommendations and a map of Florence. Super friendly and breakfast was good too. Would definitely stay here again.