I want a FULL REFUND! I checked into the hotel last night, Nov. 15 and this morning when I woke up, multiple parts of my body were covered in bed bug bites (I have pictures). I need someone to contact me from Expedia to see how I proceed to get a full refund. When I left the hotel this morning at 8, there was only one receptionist, who I showed the bites on my body to, but she couldn't do anything for me! She told me the Manager gets there at 9am, but, I couldn't wait that long.

The stuff it’s not friendly poooor service

Good

Hidden fees upon arrival.

Gus was a great host. Went to store to pick up beer. Wasnt happy at all with shower-washroom-no phone for guest services-no coffee machine and double bed when we asked for queen and said there was nothing available

This hotel is supposedly close to the airport but it did seem to take quite a while and quite a cost to get there by a taxi. The bed was uncomfortable the pillows were lumpy. There is a large spider web in the bathroom and a bug on the ceiling in the bathroom. When checking in they were trying to charge us 30 pesos a night more than what expedia said our rate should be. After a bit of time I finally got them to look at my confirmation and agree that I should pay with Expedia said it was going to be. The so-called breakfast we passed on as we would like something more substantial for breakfast. It is inexpensive but I'm not sure if I'd want to stay there again

The kids had a great time at the water park and animal shows. The staff was very friendly.

Clean and classic ... close to airport and easy in and out.

Went to Splash Inn because I was bringing small children. It was great for kids from 12 to 2. The restaurant had less than desirable food for dinner but breakfast was good with fresh fruit, hot foods, and decent coffee. We went to dinner outside of the facility because pizza and hamburgers were not appealing to us. There are a few great restaurants very close. The rooms were basic and clean but what would you expect for the low price. We ended up bringing an extra adult and the staff was very good about accommodating this. Just a phone call and we paid a little extra for the breakfast and water park. It is a good place for little kids. Our 2 year old grandson was actually afraid of the beach so the water park was much needed for a good time for all.

the hotel is ok, but i think the service could improve a bit better

It was a nice hotel, in the garden area. The other side was noisy, next to the highway. I asked for garden view, got it, but had no balcony. If we opened the window, everyone could see us in the room. No privacy! Rooms were large, but no microwave, which would have been helpful. No iron. Had to ask every day for an extra towel, since 2 adults and one child were originally booked for. The waterpark was next to us, so that was the only nice thing about this hotel. Park was clean and enjoyable for my 11 year old daughter. We had free breakfast every day, except when the hotel got busy towards our stay. A huge line formed around 9 am, we don't want to stand in line for hours. So we skipped breakfast. I asked if we could exchange it for dinner, and they're said no, it's only breakfast is free. We will probably not return to this hotel.

Solo estuve una noche no hubo tiempo suficiente para hacer una crítica más a fondo

Stayed 1 night charged for 2 as didnt feel comfortable there. They would not refund 2nd night paid in advance

The hotel is very clean. It is a family oriented hotel with a large pool with a waterslide

It was near the road.

Room was adequate. Nothing fancy and no amenities. Front desk staff wasn’t the friendliest. Was told I could exchange money when I checked in but then was told checking out that I couldn’t. Would not really recommend this place.

We took this hotel for the water park. But the water park is closed due to a Fatal accident at the water slides. So not very pleasant stay. They should advise of this before booking. Plus hotel is under huge renovation . Never again.

We took this hotel for the water park. But the water park is closed due to a Fatal accident at the water slides. So not very pleasant stay. They should advise of this before booking. Plus hotel is under huge renovation . Never again.

The hotel itself is not clean, my sheets had stains on them. Very unsanitary. The outside area where the water park is, was very outdated dirty and unsafe. A child with special needs passed away a on the day we stayed there because the stairs leading up to the water slides broke off. Very scary and sad.

The customer service was excellent.

Absolutely awful experience. The staff couldnt have cared less about the job. The beds had black stains on them, we had to change pur first room. The size of the room was good but the first one smelled of mold. The water park makes you pay a 200 peso deposit to use a life jacket or inner tube, apparently your status at the hotel is meaningless. the girls at the desk rolled their eyes at us when we had some complaints, especially regarding the food. The breakfast is really bad. 82 dollars for the room the park and breakfast. The girl serving us had an ice cream scoop and gave us ONE tiny scoop of eggs, beans and chiliquilas. They looked at me like a mad man when I tried to get a second MICRO scoop of eggs. They had cereal, cookies , and a variety of other small items presented on the 'buffet' table, which they expect you to PAY for. This was incredibly insulting for the price. When I spoke to the manager, she stared at me blankly and said nothing. I asked to speak to the hotel manager but apparently there isnt one. Also no hot water... well just no water period for the morning. When it did come out, it was YELLOW and smelled strange, so no showers for us. We couldnt even wash our hands. The place had small bugs like ants? My wife had bites on her back and legs in the morning. A truly awful experience at a high price.

This is a really nice place to stay at, breakfast was so good and the water park is amazing, dolphin show was the best. My family really enjoyed staying here we will definitely come again.

Stayed there before but this time I had a noisy room with a terrible view over looking some construction. I asked for a change but the girl at the front desk said the other rooms were occupied which was untrue on the positive side I was helped out a lot by the front desk and the manager in getting my test printed out

Very economical pricing and the room was huge, bed and pillows were very comfortable. Only complaint is the hot water in the shower took several minutes before coming through. I would stay here again. We were there at the beginning of the week and had the pool area all to ourselves.

Very economical pricing and the room was huge, bed and pillows were very comfortable. Only complaint is the hot water in the shower took several minutes before coming through. I would stay here again. We were there at the beginning of the week and had the pool area all to ourselves.

Stayed for quick morning access to the airport for my flight. Hotel was fine, clean and reasonably priced. Just couldn’t find anything in the area for restaurants to eat, walked around for a while, restaurants showing on maps were no longer operating. Had to eat in the hotel restaurant which is a just a hamburger/fries kind of place. Most suited for families with kids who want to go to the water park and need close airport access. Bring your own snacks, vending machines not working and no convenience store close by on the busy highway.

We stayed at the hotel to get the free entrance to the water park. Definitely worth it, we got the dolphin package and it was wonderful , the water park was great , even off season , and had shows of sea lions, sharks, and dolphins. Not much near the hotel though, we walked 15/20 minutes to Pueblo and got delish tacos. The free hotel breakfast was ok.

It was a good trip, and good for the family.

Clean, friendly, large room.

Clean, friendly, large room.

Comida exelente ,trato como cliente exelente lugar un poco descuidado y limpieza regular todo lo demas exelente a y agua caliente en la regadera cable muy vien.

Free admission to water park