I did not like the fact there wasn’t a restaurant or continental breakfast in the hotel. I only stayed one night due to a tournament for my grandson. When I got to my room, the unit was blowing out cold air even when I tried to turn on the heat. It was very cold in Myrtle Beach this weekend. Maintenance had to replace the heat/air unit. There were no chairs to sit in the two rooms I booked.

Only one stool in room to sit on with no back. Bed was so high that I had to lay a roll on to the bed.

The hotel was fine but just fine, the bedroom was clean but the kitchen area in the room looked a little gross and at night there is a pizza place/club at night that makes to much noise that you hear it from your bedroom. The view of the ocean was nice and the bed was clean but the overall experience was only fine not great and they make you wear a yellow wrist band on property at all times like if you were in a hospital. Not a great look. Ghetto guests that would stay on the property would make a lot of noises in the hallways as well. Myrtle Beach was OK but it feels like it’s a dying city. At least where I stayed.

The rooms were recently updated which was nice and what attracted me to this resort; however, the bathroom was not up to par. The shower floor was dirty and the soap holder had been ripped off the shower wall at one point and caulked backed on. We rented an ocean front room but the bars on the balcony were taller than me and I’m 5’7. Obstructed our view and made us feel like we were in jail. Definitely not worth the money I paid to have an ocean front room. The resort also advertised breakfast available for purchase but when you ask where the breakfast area is they inform you breakfast is only available if you book a 90 min tour for time shares. No thanks! There was a friendly’s restaurant across the road that served breakfast but they were also there trying to get you to purchase a time share for our resort. The staff we nice and welcoming. The location was mediocre. I will most likely not stay at this resort again.

My stay was amazing. The only problem I had was that I was overcharged because I’m supposed to get a North Carolina resident discount and never received it. I will be trying to call the office but that is the only issue it was a wonderful stay and I will stay again, but I just need to make sure the price is the same thru out. The charges are correct thank you. We enjoyed our stay at west gate!

Pretty good overall. Only concern is the rate was considerably higher than comparable places, and for that higher price no breakfast included. I would have thought the $19.99 resort fee would have at last included that, but it wasn’t. Not the greatest value. Bed was super comfy though.

There was no WiFi and no staff to help me address the issue. I was told someone would come to help and no one did. Also cold shower was unacceptable.

Excellent customer service and a very professional staff !!!

I enjoyed my stay, I liked that they had so many activities on site which kept me kinda busy. I enjoyed Pilates, Karaoke with Jaheim, painting and tie dye shirt making. Didn’t really like the restaurant options in the area. None were really healthy but I enjoyed my stay over all. Property was clean and staff were welcoming

Skip

It was amazing

We all found charges on our credit cards that should not be there

BIG bugs in my room

Stay started off hectic, because hotel couldn't find my reservation. Water pressure in shower was terrible. Water temperature kept changing from hot to cold.

We were put in 601b and had a crazy lady and family next door, called operator several times NO ANSWER,NONE. We are a civilized couple with a need to relax, had a QUIET PUP with us who was staring at all this screaming! She even had a DO NOT DISTURB sign on her half open door. We will not recommend this place to anyone and we all travel with! The grounds are lovely and well kept but you dumped us in an awful room, this villa was supposed to be renovated,check it out,plaster falling etc but dumping us next to a crazy took us terrible service, placement SHAME ON YOU! Linda gall Oct. 2-5 NEVER AGAIN Richard gall too

Rooms and property were a little dated but it met our needs and for a reasonable price. We would stay there again

Beautiful property and staff were great!

Horrible horrible horrible! The customer service is lack luster, I booked the hotel room tried to call to cancel after I tested myself for covid got told i will get a full refund. I heard nothing back no money refunded called again and they said they could not help me call back at another time. So I called again and emailed them well, I was told I can’t get any refund and there was nothing they could do for me. How rude worst experience ever I will never book a room with them again or Go through Expedia and for sure will voice my opinions to others!

The property was nice. I actually expected the rooms to be more updated. There needs to be a single chair in all rooms. A note or sign should be placed near all elevators telling guest to swip room card to activate elevators. My family and i was on the property for 6 days and had rooms in two different buildings. We continued to see long lines at elevators because they were unaware to swipe their room key first. Also i was really disappointed that there was no dog area with grass. Animals need a open place to run, poop and urinate. I had to walk several blocks over to find a grass area to allow my shih tzu to have a patch of grass. Also breakfast should be served to everyone daily. Lastly the 90 minutes presentation was over 4 hours! Very misleading. Wingate needs to make all guest aware of the new time frame. My husband and I was kept from 930am til after 2pm. Its HORRIBLE BUSINESS!! Alot of guest were turned off because we all felt forced and lied to. Other than that, the front desk was great, house keeping and grounds were very impressive.

It was a very friendly and well kept resort with lots of thing’s to do. I would strongly recommend it to my family and friends. I would go back to it again.

The staff was very nice. We originally had a problem with our room looking out onto a parking garage when we paid for a deluxe villa costal view. But the staff was courteous and switched our room the following day (it was a weekend). This is a timeshare hotel but we didn’t get hounded by sales representatives. The restaurant on site was very good. We utilized the pools which were very nice also.

They did not have house cleaning. I had to request new sheets everyday and when I asked for someone to vacuum my room, they handed me a broom. Then you were harassed to become a member throughout our entire stay. Staff not friendly! Don’t waste your money!!

We stayed in one of the villas. We were really happy with the size of the room. It has a full kitchen with all the necessities. Washer and dryer were a huge bonus. The view was good once you looked over the top of the parking structure. The hotel had a gym and Starbucks, also huge bonus. The amusement park is directly across the street and we found a good deal with Groupon for all day wristbands. There was no housekeeping but anytime I called for anything it came up to the room quickly. Staff was all super friendly and accommodating. I would have liked to have a broom in the room because the kids tracked in a ton of sand. We also rented a golf kart and parked it at the hotel for free. We were able to drive down to the boardwalk and to broadway , both have a ton to do . We enjoyed our first trip here and would definitely come back.

Everything was excellent

It’s a big hotel, clean and with beautiful view. It doesn’t have BREAKFAST but it has a restaurant for Lunch and dinner time.

Don’t waste your time or money. Property was over all rundown and dirty. No daily housekeeping, and staff is rude and sort. Lobby, pool and beach areas all over crowded with people smoking copious amounts of pot. First time in my life I was excited to leave vacation!

I loved how friendly the people there are they made us feel like family

Property smelled bad in lobby and room not sure if it was the air conditioning system or what it was.

This property overall was fine, nothing special. It was relatively clean, although it does have an odd smell throughout the property. Staff was very polite. Every single day they do timeshare meetings and tours, which makes the hotel very crowded and loud. Beachfront which is great but you have to pay extra for chairs and umbrellas if you want it. Pools were clean and nice. Poolside bar was awesome

It was good

Room had a leak from the ceiling; no one ever answered the phone, no room service.

This was my first time staying at the Westgate Resort. I usually strictly stay at Marriott's, but the prices were to high for this trip. I took a chance on Westgate and was impressed. The room was very clean. The only issues were the bathroom...it is very old and need to be renovated. The AC unit was very loud, which mads it hard for me to sleep well each night. The unit needs to updated to a quiet unit. The hotel staff was amazing and the pools and beach access was wonderful. They don't have breakfast, which was a drawback, but restaurants are close by. I would stay again if prices at the Marriott are too high.