Palazzo Montebello
About this hotel
This 18th century villa offers luxury rooms with flat-screen satellite TV and a marble bathroom. Set in a peaceful garden, the hotel is 10 minutes' walk from Santa Maria Novella Train Station.
Amenities
Air conditioner
Pets allowed
Internet / Wifi
Parking
Laundry
Balcony / Patio
Hot Tub / Spa
TV
Wheelchair accessible
Gym / Fitness Center
Garden
Family friendly
Map of Florence
Hotel in Florence
Reasons to book
Great for pets
Includes essentialsGarden, Pets allowed, Air conditioner and more
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££££
Reviews
4.3/5.0
Excellent(1,103 Reviews)
100% verified reviews
6.0
I think this is a very good boutique hotel we could have enjoyed it if we had rooms as was indicated in booking. com
hotel was under renovation we were given old rooms in attic area,
for what we paid we were expecting better quality rooms,
I toured one room in main floor was very nicely done, unfortunately we had not been offered that type of room,
coziness of hotel staff are nice but limited with what us available to them
elevators was not functioning well
our kids refused to use it scared.
lobby and stairways to hot
7.0
Excellent location, bathrooms are very small but functional. Centrally located and excellent service.
7.0
location court yard
dated. carpet was old. dark rooms
honestly not worth the money.
4.0
property is nice but needs work
I don’t expect broken shower and the level of room I was given for the price I paid. also as per entry something small such as a bottle of water is basic but nice gesture.
9.0
Very comfortable bed, also good cleaning service and friendly staff.
very expensive price.
plus taxes (not hotels fault, in the city inevitable)
9.0
stunningly elegant, genuine palace
no complaints whatsoever
9.0
Very clean and spacious room
Hotel felt majestic
Good value for money
Bed was comfortable and decent facilities
Decor in places may have felt a bit out of date
10.0
The staff were very friendly, helpful and accommodating. The hotel felt luxurious. We spent the second night in a very private suite that was annexed to the hotel. This was offered to us at no extra cost. Again, the staff were excellent.
Our stay was one to fondly remember and a great beginning to our tour of Florence.
3.0
the design, green spaces, flowers and colors
Is it normal that the 5 stars hotel doesn’t afford a bottle of water at least once per day or in the checking in!! they said it is the policy of the hotel !!.. We stayed the first night in a good room but the bathroom has a shower box with broken door! that makes the water leak out and there is no sink in the floor!!! we had to put 3 towels to stop the water!!! finally the parking! No one answered
the bell so I had to go to the reception to let him to open the door and go back to my car to park it, the first day the woman was nice she answered me and we park the car directly but the other day I am 100% sure that he was listening to the bell but didn’t answer because when I asked why nobody answered the bell he said I am alone!! whaaaaatttt !! is it 5 stars hotel so I told him it’s not my problem, you can hire more staff (I was disappointed because I waited too long for the parking door and he ignored the bell) he gave me the manager card number and he tell me: tell him about that!!! No Way 🤣🤦🏻♂️ I hope you enjoyed the story.
10.0
very gorgeous inside. large room and great bathroom.
Little off the beaten path but close to the train.
6.0
Nice location
Small Rooms
4.0
location
instant coffee?🤮 I couldn’t close the curtains, so my room was lit up like a Christmas tree, couldn’t sleep.
8.0
the stuff so friendly
limitation of breakfast
9.0
Comfortable beds. Clean and spacious rooms. Elegant bathrooms with bidet.
No family room or rooms that are interconnected.
1.0
it was terrible
the rooms are very bad decorated.
2.0
I used to work in the hospitality industry. I was disappointed in the attitude of the staff. When we asked for a bottle of water at the front desk they said “you can go ask the bar.” When we asked for wine glasses sent to our room they said “you can go ask the bar” and when we asked for room service the following morning for breakfast they said “fill out the card and put it outside your room”- we didn’t have a card in our room. When we went to the bar the bartender was irritated at the drink my husband wanted him to make and had a negative attitude. He did not offer to refill our waters or check on us after making our first drinks and did not offer us another. Quality customer service means going the extra mile (I.e. going to get the water bottle, wine glasses, making the room service reservation, etc.) without making your guests feel like they are inconveniencing you. We did not feel welcomed at this hotel. We did not eat at the restaurant or drink at the bar again, because we did not want the same experience. We found much better customer service at several restaurants in Firenze. The hotel was clean and beautiful, but the interactions with the staff were overall negative.
The customer service.
10.0
so beautiful and the ambiance is superb. we loved the interiors.
clean and the room was big and comfortable
7.0
Good location, a comfortable room.
Breakfast buffet not meeting the 5* hotel standard.
9.0
Antique hotel but well preserved.
Great location , close to both novella train station and arno river. Simple breakfast , i'd pass on it.
Disfunctional shower but that's about it , everything else is fantastic.
.
FAQs
How much does this hotel cost compared to others in Florence?
The average price for a rental in Florence is £78 per night. This rental is £4 less expensive than the average.
Is parking included with this hotel?
Yes, parking is listed as an amenity at Palazzo Montebello. For more information, we encourage you to contact the property about where to park.
Is there a pool at this hotel?
We didn’t find pool listed as an amenity for this hotel. It may be worth double checking if a pool is important for your stay.
Is Palazzo Montebello pet friendly?
Yes! This hotel is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.
What amenities are available at Palazzo Montebello?
We found 12 amenities for this rental. This includes air conditioner, pets allowed, internet / wifi, parking, and laundry.
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