Hard Rock Hotel Cancun - All Inclusive

Hard Rock Hotel Cancun - All Inclusive Resort in Cancun

About this resort

Situated in Cancun, this attractive resort for R 2,743 per night is a great choice for your next break. Endless entertainment, activities and relaxation await guests at this exceptional oceanfront all-inclusive resort, located in Cancun's Hotel Zone and offering first-class accommodations, complete with a double hot tub and private balconies.

Amenities

Pool

Air conditioner

Pets allowed

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony / Patio

Hot Tub / Spa

Wheelchair accessible

Beachfront / Waterfront

Gym / Fitness Center

Garden

Family friendly

Map of Cancun

Nearby attractions

Selvatica - The Adventure Tribe

24.63 miles

La Gran Rueda Cancún

1.50 miles

Hard Rock Hotel Cancun - All Inclusive

4.0

Good(685 Reviews)

Resort in Cancun

5-Star Resort

Reasons to book

Free cancellationFull refund if you change your mind

Great for pets

Includes essentialsGarden, Pool, Pets allowed and more

RRRR

About this resort

Amenities

Pool

Air conditioner

Pets allowed

Internet / Wifi

Smoking allowed

Parking

Laundry

Balcony / Patio

Hot Tub / Spa

Wheelchair accessible

Beachfront / Waterfront

Gym / Fitness Center

Garden

Family friendly

Map of Cancun

Nearby attractions

Selvatica - The Adventure Tribe

24.63 miles

La Gran Rueda Cancún

1.50 miles

Reviews

4.0/5.0

Good(685 Reviews)

100% verified reviews

9.0

May 2024

Дорого, но вкусно.

Очень вкусная и разнообразная еда, прекрасная работа баров, качество напитков на высоте. Отличная детская комната.

Очень маленькая территория отеля. 80% территории отдано под въездную группу в виде гитары, а сама территория это лишь бассейн. Если посмотреть на дно бассейна, то оно очень грязное, при этом вода очень чистая и прозрачная. Теннисный корт не пригоден для игры, ограждение с очень крупной сеткой, через которую пролетают мячи, а также большая щель внизу ограждения, куда легко укатываются мячи. Сетка внизу очень острая, получил травму когда доставал мяч.

8.0

Apr 2024

Hotel muito bom! Ja um pouco "antigo" mas ainda muito bom!

Gostamos de tudo....o hotel entregou o que compramos! Quartos confortaveis, boas camas, ar condicionado funcionando direitinho. Otima localização e otimo cafe da manha.

Creio que o hotel precise passar por uma reforma, ja esta um pouco velho...e com poucas cadeiras na piscina.....mesmo assim, foi tudo muito bom!

7.0

Apr 2024

No vale lo que cuesta

La ubicación y el staff rescatan al hotel, pero nada más.

El costo beneficio no es acorde, es el hotel más caro que he pagado y el que menos beneficios o atracciones de calidad tiene. No se tiene acceso a todos los beneficios al no ser miembro del hotel, no regreso, hay opciones más baratas y del doble de calidad y beneficios.

6.0

Apr 2024

Muy sobre valorado!

La habitación por dentro era muy bonita, todo muy cómodo y ordenado, limpio y el espacio muy amplio! realmente super bien dentro de la habitación! El personal también fue muy atento durante toda la estadía.

El lugar donde estaba ubicada la habitación era al lado mismo del basurero del hotel o por lo menos eso parecia por el olor nauseabundo del pasillo que conducía a nuestra habitación, muchos platos y cubiertos sucios tirados en el pasillo todo el tiempo, carros con ropa sucia, etc. Realmente de muy mal gusto! mas alla de todo eso habia que bajar y subir 2 pisos por escalera ya que el elevador no funcionaba de hecho estaba rompiendose toda esa área por ende habian ruido todo el tiempo en la zona. Fuera de eso todos los restaurantes estaban todo el tiempo llenos y era casi imposible acceder a almorzar o cenar ahi, por ende siempre terminabamos en el unico que estaba como disponible. En la zona de piscina no contaban con opción vegetariana a lo largo del día por ende era un tema poder consumir algo y había que organizarse de otro modo para poder pasar el dia en esa área.

10.0

Apr 2024

Incrível

Muito limpa, aconchegante e com uma vista maravilhosa do mar.

Nada

1.0

Mar 2024

Very bad

Soooo bad experience te wordest hotel never go again because te manager was so rude to me i never feel confortable in the hotel

Change te personal in the front

4.0

Feb 2024

Precisa melhorar muito o conceito de atendimento

Localização

Atendimento, comida, mal atendimento, cara feia para propina, absurdo total ter que implorar por atendimento em um hotel que gastamos um horror para se hospedar

3.0

Jan 2024

Frustante.

Das pessoas que conheci

Cadeiras das piscina e praias todas reservadas pelos funcionários já as 8:00; espera grande em restaurantes, quando entrávamos o restaurante estava com no máximo metade de sua ocupação, haviam várias mesas vazias enquanto várias famílias aguardavam para serem atendidas. Tive um grade ocorrido e apesar de ter entrado em contato com o hotel e relatado o mesmo através de e-mail, não recebi nenhuma resposta, nem que fosse no sentido de que lamentavam e que iriam procurar tomar atitudes para que não se repetisse.

4.0

Nov 2023

Um hotel que se você faz parte do clube,você é bem atendido caso a contrário acorde cedo e lute por um lugar nas partes

Quarto confortável!

atendimento - perguntam se você tem alergia TODA hora que você vai comer e anotam em um papel que dependendo da pessoa ela deixa na mesa e avisa o garçom ou nem leva na mesa. Inútil. E se temos alergia pq não fica no sistema? Todo café da manhã, almoço e jantar perguntam e não fazem nada com a informação - na hora de vc chegar no restaurante, mesmo com várias mesas livres, te fazem esperar um bom tempo pq "tem que arrumar a mesa". Super devagar - se você chama o garçom pra te atender e ele não é o garçom da sua mesa, vc não pode pedir pra ele - na praia você tem que acenar, fazer mímica, dança, soltar fogos pra alguém te ver e te atender. Desesperador - qualquer alteração que você pede no prato de comida dos restaurantes, não pode fazer. E se eu fosse alérgica a algum tempero? Além disso, os cardápios são minúsculos, poucas opções. 0 inclusivo - restaurantes são pequenos e só tem 3 bons: um asiático, um italiano e um de carne. Em todos tem muita fila de espera, ou você janta 18h ou 22h se não quiser esperar pelo menos 40min na fila - as sobremesas são horrorosaaaaas - quando vão arrumar o quarto vc precisa esconder a água pra não levarem embora. Se deixar no frigobar, não mexem. Se deixar pra fora, levam embora - vc só pode marcar no quarto 10 dólares de doce/bolacha, mais que isso não pode marcar kkkkkk tem que pagar na hora, mesmo ficando 10 dias no hotel - os pratos com peixe que servem em um restaurante perto da piscina são super azedos, não vale a apena - a piscina é praticamente toda reservada a pessoas que são do clube legendary. Chegávamos antes das 08h e não tinha mais lugar - hotel prioriza pessoas que são do clube legendary. E os hóspedes que pagam mais de 2 mil reais na diária que se virem né? - perto da piscina só tem pizza e hambúrguer de comida. E eles não te servem, se vc quiser comer alguma coisa na piscina ou na praia precisa ir até o restaurante, pedir, esperar, pegar e levar até a sua mesa.

9.0

Nov 2023

Todooo me gustó!

Las instalaciones, la comida, las actividades, el personal, el servicio es rápido. Nos encantó el Teppanyaki. El mar del hotel es perfecto.

Una de las habitaciones tenía olor a humedad, aunque atendieron rápidamente a la solicitud para mejor la experiencia.

10.0

Oct 2023

Atendimento excelente e ótimo hotel

A vista da suíte presidencial muito boa O atendimento excelente, o funcionário do hotel Mario Moura - Resort Service me atendeu muito bem com a minha família

10.0

Oct 2023

Fantástica.

Hotel fantástico. Quarto excelente, com banheira dentro. Equipe se atendimento muito prestativa.

Área da piscina e praia encerram cedo. Daria para aproveitar pelo menos até umas 20h

8.0

Oct 2023

No escuchen a los legendary solo van a perder tiempo.

La piscina es hermosa el restaurante el toro y zen muy ricos y el room service maravilloso al igual que los desayunos, la comida en general un 10.

El personal ponía malas caras, entraban a la habitación y tocaban la puerta aunque tuviéramos el letrero de no molestar puesto, apenas llegamos nos molestaron y quitaron nuestros valioso tiempo con una charla para unirnos a un grupo legendary nos agendaron un desayuno al cual no quisimos ir y nos llamaron 3 veces en la mañana insistiendo apesar de que les dijimos que no. Pagamos el servicio rock royalty y no tuvimos ninguna exclusividad significativa por tener esa categoría, nunca conocimos al supuesto asistente privado que venia incluido en la categoría que compramos. No lo recomendaría a nadie.

10.0

Oct 2023

Super familiar y riquísima la comida !!

Todo 😍

Me gustooo todo

1.0

Aug 2023

The worse experience we ever have

Was the worse experience we ever had

We want a refund we have all record for all the bad treatment we got from the hard rock. We want to leave the hotel on the second day after the worse treatment we had the first night( we starve because the lady didn’t want to give us the bracelet since they didn’t have confirmed the rooms yet, the first rooms were a disaster the hall was stinky as trash it was impossible to stay there, then they took over 5 hours to give us the room, we got our final room at almost 11pm and the air condition wasn’t working) we really want to leave and we ask for a refund, they threaten that if we leave we will have a penalty and we were force to stay. At the end they make me sign a document with a compensation. A supposedly “special dinner” that only the member of the hall of fame are allowed to have, on a exclusive terrace with music and a personal chef with a adoc menu, all a fraud, we went to the “dinner” with the whole family and there was nothing and it was our last night. And on the next day the manager was on a day off and can’t talk to us. This is the worse experience we ever had in a hotel supposedly 5 star. We also found a cockroach in our room.

7.0

Aug 2023

Good

Pool and beach

Food

6.0

Jul 2023

Overrated all inclusive

Some of the staff was great specially the ones at the restaurant

The installations are dated, its heavily tier pricing based (limited services if u dont buy a full package) and food quality is poor

6.0

Jul 2023

Pleasant

The facilities were clean and they had room service every single night which was very nice always going into a clean room:

The food was very bland and there wasn’t very many options that were for younger people.

7.0

Jun 2023

I’m was expecting a lot more for the cost

Good looking but I wouldn’t return for the prices of my stay

The rooms are older looking and not big at all

7.0

Jun 2023

The property is a tad dated but I understand they are opening up a new property across the way in the few months. Overa

The vibes, the staff, the serving staff, the concierge service Luis, Sabastian, Ilsa! The pool waiter Philipe ( I misspelled his name) serves the adults side on the third floor was AMAZING!

The front desk service check-in sucks! Poor medeanor, and not welcoming. The hassle of trying to sell a pitch. I blocked her so I would not be bothered.

10.0

Jun 2023

The pool, the drinks, the view, the food, the atmosphere, the staff, Excellent!!!

Amazing venue, staff were very friendly and accommodating the rooms were large and clean. The checking in and out process was very simple and easy.. The food choices were great, the pool was amazing. I highly recommend them.

There was only one ATM available and it didn't work

7.0

May 2023

Standard 7/10 all-inclusive experience catering more so towards US tastes rather than for local visitors. Quite rowd

It’s not too far from Cancún Airport, and you can rent a car right outside Terminal 2 as well. The Rock Royalty service is definitely worth paying extra for, as you have your own concierge and “private” bar/snack bar above {- I had cut my foot on the first night and the concierge had band-aids ready in a pinch!}. The snack bar had good (mostly US) options too! The main pool on ground level was huge, and the entertainment on the nights was well varied. Showers have good pressure and the Royalty amenities like aromatherapy pillows, bathroom products, and welcome chocolates were a really nice touch! Shout out to the check-in staff for being friendly and “supporting” my friend’s jokes!

The installations are old, and the hotel in general is not modern at all in comparison to other resorts in the area/country. There were leaks, heavy construction in some parts, and some of the ceilings close to the lobby need redoing/paint jobs. I don’t personally believe the current state of the hotel warrants the $40,000 pesos (discounted 3 nights through booking) paid, but I’d gladly pay it again IF they can start at least start remodeling the rooms. Because of the frequent clients, you’ll find that most food options cater to US tastes as well. Ground level pool and bar(s) can get quite rowdy with “Spring Breakers” and foreigners looking to party. I did learn by the 2nd day this hotel is more for this scene rather than a quiet all-inclusive experience for someone looking to quietly chill, but I’ll admit I didn’t do too much investigation beforehand. Be wary of the customer service in the Frida restaurant, we found the catering staff to be quite flustered and unwilling to cooperate with some cliente requests we heard (e.g. Do you have any extra plates? [staff response] *points towards 2nd level of restaurant with no eye contact or verbal confirmation*).

8.0

Apr 2023

great time, good drinks, good service, average food.

staff were extremely nice and courteous. service was quick and always on point.

the walls are obviously thin! we stayed on the 7th floor and that is apparently where they take guests who are touring the facility to purchase. we could hear every word of every conversation.

1.0

Mar 2023

Go somewhere else

The concierge was very friendly.

Pretty much everything, I hated it and will never come back. Horrible music all day long, terrible crowd, food bellow average, and I had a terrible experience with the staff in general. Very business oriented, trying to sell you stuff you don't need, very pushy. The elevators are the slowest in the world, rooms are out dated and the list goes on.

7.0

Mar 2023

Excellent but very expensive

Everything about property was excellent

Room service options always seemed very limited, rarely had what I wanted on the menu. No mixed drinks/cocktails being sent to room, only beers/cans/soft drinks?

10.0

Mar 2023

We had a great time here and would consider coming back in future!

Amazing pool, location and staff.

Only 1 swim bar open in pool which we were not aware of previous to stay. Only 1 main bar area for evening drinks.

FAQs

How much does this resort cost compared to others in Cancun?

The average price for a rental in Cancun is R 1,837 per night. This rental is R 906 above the average.

Is parking included with this resort?

Yes, parking is listed as an amenity at Hard Rock Hotel Cancun - All Inclusive. For more information, we encourage you to contact the property about where to park.

Is there a pool at this resort?

Yes, a swimming pool is available for use at Hard Rock Hotel Cancun - All Inclusive. Enjoy the water!

Is Hard Rock Hotel Cancun - All Inclusive pet friendly?

Yes! This resort is pet-friendly. For more information, we recommend contacting the booking provider about animal policies.

What amenities are available at Hard Rock Hotel Cancun - All Inclusive?

We found 15 amenities for this rental. This includes pool, air conditioner, pets allowed, internet / wifi, and smoking allowed.

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Hard Rock Hotel Cancun - All Inclusive

About this resort

Amenities

Map of Cancun

Nearby attractions

Hard Rock Hotel Cancun - All Inclusive

Resort in Cancun

Reasons to book

About this resort

Amenities

Map of Cancun

Nearby attractions

Reviews

FAQs

How much does this resort cost compared to others in Cancun?

Is parking included with this resort?

Is there a pool at this resort?

Is Hard Rock Hotel Cancun - All Inclusive pet friendly?

What amenities are available at Hard Rock Hotel Cancun - All Inclusive?

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