Every thing was really nive

We enjoyed our stay, however, the heating and cooling system on the top floor was down for maintenance and a space heater was running when we got there making the room uncomfortably warm and stuffy. we did not know this was an issue. When we called to see if we could turn down the heat we were told we could not and that they had given out their last fan. The best part was Peggy the breakfast lady singing. I LOVED that.

The hotel was in a good location. About 25 min from airport, 15 min from Harrah’s Casino and 15 min from Arrowhead. Ubers were easy to get. There were places to eat within 3 blocks. The room layout was different than what I was used to. Know that it was hard to keep the room warm, but we managed. The breakfast was pretty good and better than the usual cereal, waffles and fruit at most hotels. They had biscuits/gravy, bacon, sausage, etc. Much more variety. The breakfast hostess was very friendly and helpful during breakfast hours. The staff overall was friendly too.

Be prepared to shell out $20 for parking, and $50 for a deposit when you check in. I paid ahead when I booked through Expedia, so imagine my surprise when I arrive and am told I need to pay another $70 in addition to the $170 I paid for a basic room. Despite being an avid Holiday Inn Express fan, between the traffic and sirens waking us throughout the night, and the bathroom that didn't have a proper door, I would be desperate indeed before I stayed at this location again.

Y'all are my first pick if iam looking for a hotel room

Great rooms, great location! Exellent service and staff!

Close to arena

Hotel was very clean. The breakfast was good. The lady that works the breakfast was so sweet and kind. She sang to us. We had a nice conversation with her. She was wonderful. However the lady that checked us in acted like we were putting her out just to check in. My email confirmation said check in was at 3:00. We got there at 2:50. She told us check in was 4:00. I explained our confirmation info. She reaffirmed that they did not have any clean rooms. Asked for my phone number to text me as soon as one became available. By 3:50 I decided to go back in. I asked where the public restroom was. She told me it was occupied. Then said 'oh I was about to text you'. But seemed put out. Location is clean and appears to be safe. Right beside the T-Mobil arena.

Staff Super friendly

Visiting KC for two evenings and had no idea where to stay. Chose this hotel based on Expedia reviews. It did not disappoint. Easy check-in, clean, helpful staff, good breakfast and even had singing entertainment from staff at Saturday breakfast. We would definitely choose this hotel again.

My only issue was one of the front desk employees. They told me repeatedly that my room was not ready for check-in. Finally, an hour past the initial check in time, a manager came out to assist in running the front desk. He immediately gave me my room key even after the employee had told me there were no rooms available. Despite them checking in people (that had not even arrived to the property when I had to tried to check in) that go there half an hour later than I did. Otherwise, the hotel was great. Clean rooms and in a nice area. The parking was easy to find!

I stayed here last minute due to a work change. Not being from the area I was at first concerned if this was a safe area but booked anyway as it was the most convenient for my work and offered parking as well. The check in was staffed by very professional and happy staff, who had great suggestions for dining close by and assured me walking to them would be fine. When I got to my room, it was a clean, remodeled room with great design and a work desk with an office chair somone who had sat on too many hard benches could appreciate! The bathroom was spotless, mirror was well lit and there is a full lenght dressing mirror in the entry hall for checking you outfit before leaving. The room has a nice wardrobe with sufficient space to hang sever suits and again , and inside were a swing out ironing board and iron . Unlike some hotels where the desk is an odd height for doing actual work, this one had a great working height and a well placed outlet with 4 plug ins at the desk top inside and of needing to hunt for it under the desk. The bed was great, medium firmness, plenty of pillows and quality sheets and fluffy comforter. It turns out my concerns were unfounded, about the area being unsafe, I walked to dinner 2 blocks away and there was never anything that made me uncomfortable. You should try Johnny’s tavern for a place to grab a quick dinner, the food is much better than you’d expect from a “bar” and the atmosphere is great, especially if you like watching sports and people.

Great location near entertainment district

This place is amazing! It the breakfast isn’t all that. Other than that I will definitely stay again

Great amenities and walking distance to restaurants and bars.

Lovely staff, The room was very big and the bed very comfortable. The location is great.

The staff was outstanding and I mean everyone.

Helpful, friendly staff, clean hotel and rooms, good breakfast

Great hotel hood view. Parking was not ideal, but I’ll stay here again! Great staff great location. Great bed good couch. My next stay will be longer.

Loved it awesome room love the cozy beds and breakfast as top tier for sure.

I needed a place to stay last minute and stumbled across this property. After reading the reviews, I was pretty confident in booking this hotel. Upon arrival I was AMAZED at how nice the hotel was on the inside. The front desk night agent was very friendly and chrcked me in quickly. I arrived to the room and was BLOWN away at the cleanliness and comfort of the room. The layout was perfect and everything was stocked. The next morning when I arrived to breakfast, I was freeted by the attendant who was so warm and friendly. She had the brightest smile and made me feel right at home. Although she told me her name twice, it slipped my mind, but I will never forget her face or how she made me feel. This is by far one of, if not the best Holiday Inn Express I've booked. I can't wait to book my next trip to KC at my favorite hotel!

Our air conditioner became quite noisey at 2:40 am...finally had to turn it off due to the noise

Nice clean hotel near downtown.

It doesn't look like much on the outside, but it really is a comfortable, clean, and updated downtown hotel. Customer service was very good with friendly employees. Room was clean with updated amenities and comfortable bed . Breakfast buffet had multiple hot food options and was well stocked. So very close to the T-Mobile Center and that was a huge plus leaving a concert. There were text message communications which were a nice touch. The one downside is parking. Plan to pay $20 and the lot behind the hotel is small. There apparently is overflow parking but I got there early enough to not have to deal with it. Bottom line, I'll be staying there again for any downtown concerts.

Beautiful property, but very limited parking. If we hadn’t gotten there when we did, I have no idea where we would have parked.

back again

Great location and very nice and quiet hotel! The staff was very helpful telling us where to go for dining and live music

Loved the text messages before arriving regarding check in and parking. The facility and grounds were impeccably clean!! Staff very friendly.

Nice hotel

We were pleasantly surprised with the hotel, new, clean and cozy, very comfortable room. Great variety for breakfast. The high point was customer service, Mike and Michelle at the front desk were awesome. Especially Michelle accommodating the request for extra pillows.

No problems

The room was super clean and it was a very quiet stay. The only complaint I have is with only a barn door on the bathroom, it is not very private! Breakfast was hot and delicious!