Toilets were dirty with used condoms. Their stuff were very rude.

Location

I really enjoyed staying there just because this place is in very convenient to shopping, food, transport and yet very quite in rooms. I was surprised to see the room size, it was huge with 2 baths, very uncommon in Kolkata. I would love to stay there in future.

Room cleaning quality needs to improve.

Location good but not clean enough. Too pricey for the location and quality

Toilet

They told us our booking was non A/C double room,after that they changed A/C triple room but charged more than your booking money. It is very disappointing and unexpected.

Their rate is high. I think always keep Standard rate, not charge more,during festival time.

Bed sheet. was not good.No one come to clean room.Tv not working .wifi not available on room.

Location and stuff's behavior is very good all goods are net and clean and they maintain hygienic

We requested through booking.com to cancel but hotel didn't inform us the update regarding the cancellation so we had to stay, although we didn't like the place.

hot water supply was good

Their machine doesn't take international cards and all the ATM machines in the area didn't work with international cards such as Visa or Mastercards so I wasted lots of time walking around the street looking for a machine that work, I had to go a money exchange to get the tariff , they wanted about twice the price for an air conditioned room about the same price as a 4 star hotel, the walls of the room were dirty and needed painting , there was suppose to be a a desk in all rooms but there was no desk in my room , the bed mattresses were like sleeping on the rocks , the mattresses to me were the world's hardest mattress with no give so I ended up with aches and pains from sleeping on such a hard surface ,the sheets and pillows were very rough and not smooth and comfortable , the only bed linen provide was the bottom sheet there are plenty of better quality hotels available which have air conditioning for around the same price , Kolkata has very high humidity day and night and the climate never suited me and air conditioning is a must