Staff friendly

nothing

The Breakfast is great

I loved staying at the Brooklyn Lodge! It's got a real charm and character. The room I stayed in was light, spotlessly clean and huge with a lovely balcony overlooking the quiet street and treetops. The owners run the hotel and are very kind, as are all the staff in the kitchen, security and cleaning. I felt at home. There is a restaurant/cafe attached to the hotel, which is yummy and a sweet place to eat or work in. The hotel is also a short walk to Brooklyn Mall which has lots of shops, restaurants and grocery stores. I would definitely recommend and have already planned to stay again! :)

There were some issues with the power in the neighbourhood, but this was not the fault of the hotel and affected the whole block - there was still wifi and power in the restaurant and the staff did all they could to mitigate the inconvenience.

courteous and helpful hosts. I was made very welcome

Nothing

Excellent Service, very helpful organizing our stay, airport pick up. Highly recommended. Great breakfast too, thank you VERY much!!!

The cleanliness, the spacious room, the bathroom

The fact that the restaurant closed at 6 PM!

It was so nice and the staff was really warm and welcoming. Breakfasts were always delicious and freshly prepared as well. It's a place I would recommend to anyone looking for good customer service there. ☺️

General power cuts happened quite often while I was there.

The food was too oily, serve the same food at breakfast. The location is quite no much noise.

The staff, if you have a problem they all interfere, disrespectful & annoying. I complained about my food, everyone had a say. To make it worse i was approached by the Chef herself. I opted to stand up & leave even without apology or rectified meal, at least from the Manager. Blackouts for hours. One sheet was stained not properly washed, i put it aside but later found it in the same order in the room.

Breakfast was excellent and staff very friendly.

My room had noise and outside light coming from the back area, that could not be closed, which kept me awake.

The friendly team was most welcome. It was like I am a member of the family. The little Restaurant/Shop/Lounch was very cosy. The short distance to the institution required and to goid shopping facilities was very much appreciated

Iy was a bit bad that the Restsurant did already close at 6.00 PM. But generally no negative experiences