We stayed here for 3 nights all inclusive. The view and pools are the best thing about this hotel. Free parking, friendly staff, good WiFi and plenty of sun loungers at the adult pool. There was lots of food and drink options.

The downfall for this hotel is the rooms. The floor was dirty and needed to be washed, the sink was blocked and the water from the shower and sinks are salty. The aircon bothered us the most! It’s set at 28 degrees celsius and can’t be changed! The heat in the middle of July with aircon that don’t work is unbearable at night. We asked for a fan at reception but she didn’t have any left. The stay would have been so much better if the aircon went to at least 19 degrees.

- friendly staff - big apartment with balcony - clean room - nice showers - adult only pool - plenty of sun beds

- no water provide in the room, even when we were all inclusive. Asked at reception and got told we could fill up water at the reception. The tap water is too salty to drink - the safe in the room was €3 a day with a €10 deposit - towels were €10 deposit a person - food was okay, not much choice. Nothing was clearly labelled so wouldn’t recommend if you had an allergy. - only one bar outside by the family pool so had walk round if you were at the adults only pool. - no adult entertainment in the evening - gym was small and there were no gym classes

Great pool. Reception area was very nice. Plenty of parking. Walking distance to a cute town full of great shops and restaurants, all spoke good English. Great location.

Room aircon didn’t work. Tap water undrinkable (so salty it may have been sea water). Not a great combo for 37*C weather. Pool doesn’t have enough sun loungers so need to wake up early to get one. Towels cost €10 deposit per towel, only accepted cash.

We couldn’t have chosen a better hotel. The location is absolutely incredible on the cliff. They also have a stairs down to the sea where you can jump in. With all the pools there was always enough room and enough sun beds all day long. The whole hotel was very very clean and the rooms too. The all inclusive food was pretty good as well. The walk down to the marina is 15 minutes which is perfect, and a taxi to the main centre costs like 6 euro’s.

Nothing

Very clean, spacious and great location.

No bar in the adults pool area.

The sea view apartment was a welcome view on waking up. The offer of a complimentary cold dinner on arrival after midnight was appreciated

The air conditioning didn’t work in the bedroom.

The chilled pool area was lovely. The sea views from the pool area were stunning. the bed was very comfortable.

The air conditioning wasn’t working in the whole complex for our entire stay. There was entertainment at the outside area each night which our balcony faced onto - so very noisy. The food in provided is not always very good quality. It was very hit and miss. There aren’t enough outdoor tables. we were disturbed at night by noise coming from staff using a room below us as a staff room/smoking area which filled our room with smoke.

The view from the room

We were giving a room with an important water damage (mushrooms on the walls), we asked to change it and the personnel was very quickly responsive by giving us another room. swimming pools were not heated up despite we are at the end of may in a 4 star hotel. breakfast was not very good with poor choices.

the location was ok just 10 min from Cala D’or beach

well not sure where to start but let’s say there was no hot water to shower and no towels to dry yourself from a cold shower. the AC and heating didn’t work properly , and they didn’t have the right bedsheets or bed cover sizes. probably the worst hotel on the island. when confronted the manager didn’t know how to help and only made excuses. overall sad for a nice facility to be run so poorly.

The property is very family friendly. The staff are welcoming and there’s lots of place for children to run and play in the months where the pool is too cold. Although you have to drive to get to places it is in a good location near some beautiful beaches. The accommodation itself is very spacious - we had a two bed and it was a small apartment which was perfect for us. There is even a hob in the kitchenette however no cooking equipment - I’m sure they would provide if asked for. The food is decent - travelling with a 1 year old it was very convenient and there were even options. However, by the third morning we were getting bored with the same breakfast.

The hotel is very big - although it doesn’t feel too big, there are lots of different buildings and rooms. This results in a huge amount of upkeep which didn’t seem possible whilst we were staying. We stayed on their first night of reopening for the season and the hotel just wasn’t ready - rooms not clean and water running through dirty. However, the staff were accommodating and gave us another room and upgraded us to all inclusive. In my opinion it seems unrealistic to keep such a large hotel to a high standard with what seemed like a small cleaning team.

location

kitchens loose tap and worn

location fantastic

maitre d in restaurant

nice and spacious room with sea view; friendly and helpful staff; great restaurants near the harbor, which is a short drive away (ask at the reception for recommendations; we went to Botavara for dinner and Porto Cari for breakfast - can highly recommend both!);

there was a 20m wait as the room was not ready or they couldn’t find the booking, but we got a free upgrade so actually nothing to complain;

Nice views. Friendly staff. Pools are nice. Relaxing atmosphere. Great activites for young and old alike. Free filtered water downstairs near lobby for filling own containers.

No bottled water in the rooms. Sofa bed was uncomfortable. Breakfast buffet was quite average. Coffee machines in the restaurant must be using unfiltered tap water because the coffee tastes brackish.

lovely view, lovely staff, lovely food. Good location, a little bit further than the marina if you couldn’t walk well but fine for me. plenty to do near by anyway.

the snack bar could do with some work since there was loads of bugs around. not a big deal though.

Lovely spacious rooms and good value for money, food was very good too and lovely staff.

Performance wasn’t the greatest and could hear it when trying to sleep.

very comfortable, great service, amazing views

location

-No good food quality ( breakfast) -glasses, plates no very clean utensils were placed over the table directly ( is a huge hotel with may guests at the same time is not very higienícese the restaurant l/breakfast) SERVICES AT THE ROOM -fees on safe cage that’s always included In the hotel tariffs -sheets on our bed, we only have on type on sheet and normally you have another one to cover the mattress in all’s kind and types of beds -no swimming pool towels neither -excursion offered by the hotel were completely overpriced I did the dragon caves by half or the price for two persons

Stunning view. Spacious and very clean room. Staff excellent.

No wine glasses in restaurant would have made the experience more enjoyable. Food could have been hotter. Glasses at bar also lacking options.

the hotel is about 45-60 minutes from the airport just outside central Cala D’or. The hotel has 3 pools, an amazing entertainment team, and the food was fantastic. The entertainment team really make this hotel, they are fantastic, offering activities for adults and children. The holiday club is great, and they looked after the children like they were their own. The food was great, we went all inclusive and car enjoyed all the food. The alcohol was local brands, but strong and plentiful. The family pool was large with plenty of space, and overlooks the ocean with oh is great. Make sure you get up for sunset at least once, it’s amazing. Oh and finally, the resident cat is great. She loves a fuss 🥰

The air conditioning wasn’t very cool, which we know is part of the Spanish law, but this would be our only complaint.

Before our stay I was very worried to stay here because of some of the reviews.Not sure why there is so many bad reviews and what all these people are expecting?! Michelin start restaurant? Cmon! This hotel/apartments has literally everything that you need! We really enjoyed our stay and we would go back. If you’re planning to book - book it and don’t mind all the bad reviews.

We wasn’t able to check out late even with a few days in advance which was not great as our flight was very late at night. I think the hotel should have always at least a few more extra rooms free for all the situation like ours.