Room was excellent with great facilities. Good value for room size. Pool was excellent as well. Staff helpful. Best hotel bed I have ever slept on.

Breakfast was terrible. After 2nd day we gave up on the breakfast so if you can get room cheaper without Breakfast then go for it. Children spent all their time playing in adult spa pool and were very annoying. Pool rules not enforced. When on my own it was great and then the kids turned up.....

Location and staff in the restaurant for breakfast

The heater in bathroom not very stable and water pressure not strong

Staff provided excellent support. Room good value. Location excellent.

Breakfast not good value. Other services not exceptional. Smaller rooms not good value.

Location of the breakfast should have been in the same building as the room.

Larger choise of vegetables at breakfast.

Location is perfect a 100 meters from ION and MRT station (brown line)

The breakfast was basic but prepared with warmth like you are at home. No waste. Good swimming pool for long swims Darren the OPS manager really stood out. Thanks from the bottom of our heart Darren for going the extra mile. The cleaning lady was also wonderful

Latches on the doors were of poor quality.

Beautiful peaceful & tranquil location. Very well furnished & comfortable apartment. close to major hotels & shopping precinct. The staff were fantastic .

Nothing

Friendly staff, Location, facilities, cleanliness and breakfast

Would have been better if rooms have bidets as well

Breakfast area and staff are excellent in terms of selection and helpfulness. Same excellent service goes for the room cleaner each day 😀

The lighting in the bathroom was very poor in terms of number of lights and the brightness of the existing lights. Also in my opinion the mattress in our bedroom has seen better days...

The room is spacious, clean and completed with living room, pantry - and what I like the most is the laundry and dryer machine - also the nice balcony. The staffs are very fiendly, responsive and helpful. I feel very comfortable and secure in this property.

They could've have provide more variety for breakfast, instead of serving same small pastries everyday & very limited fruits.

friendliness of staff

a bit too small

Fruit and service

Need to have more hot meal choices. Need to stay open till 11:30AM on weekends (Your competition offers this - Treetops).

excellent location. helpful staff, especially breakfast room and house keeping staff.

none

Location - A quick walk to the TEL/NSL MRT lines and a bus stop. Very close to ION Orchard and Orchard Road Room - Spacious and was equipped with everything we needed. If not, delivered promptly to our room upon request (eg baby chair) Breakfast - Simple yet very adequate, breakfast staff were very friendly. There were some very good options for our infant too Facilities - Pools and gym were excellent. We liked the fact there were 3 different pools to choose from

A very MINOR inconvenience but the closest lift to our room was unavailable for majority of our stay. Helped us get those extra steps in ;)

CleaN, bed is nice . Staff is friendly and generous

The room is small. Just open the door and straight away you are next to the bed And price is expensive , the rate charge to my credit card

This is a beautiful hotel, loved the pools and spas after a day of sightseeing, breakfast was lovely, very close to Orchard train station to get around.

Nothing not to like

The Apartment was excellent with all your needs catered for and staff very helpful.

Great location

I loved that the location was super close to everything and that the room had everything we needed.

The breakfast was a bit small and we had a couple pillows with some stains on them