Man kann nicht Beryl sagen, ohne zunächst Sofia zu erwähnen. Sie ist euer Kundenservice und begleitet euch während eures Aufenthalts. Obwohl ich nur eine Nacht geblieben bin, hat sie mir sehr viel geholfen, ist unglaublich freundlich und kann gut Englisch. Ich wurde in ein anderes Hotel der Beryl Group in der Nähe umgebucht/upgegraded und hatte ein großartiges Zimmer. Sehr sauber und mit einer klasse Dusche mit Blick ins Schlafzimmer durch eine (verschließbare) Glasscheibe. 😏 Außerdem war das Zimmer direkt über dem Eingang mit einer riesigen Fensterfront und tollem Ausblick! Frühstück habe ich zwar verschlafen, aber das war dank Check-Out um 12 Uhr nicht schlimm. Das Bett war deutlich weicher, als ich erwartet habe, was mir sehr gut gefallen hat. Dieser Ort hat seine sehr gute Bewertung auf jeden Fall verdient.

Since before our stay that Sofia, a worker in Le Beryl, helped us to decide what to do and also to get the transfer even though it was new year in vietnam. The hotel was great, great acommodations, great location and the workers were always ready to help. Recomend to everyone.

Nothing.

Massages were wonderful. They booked tours right there. Staff was great accommodated to your every need. Breakfast was good selection

I have a wonderful stay. I was a solo traveler and the entire staff made me feel at home. Paula contacted me before my stay and did everything to make my visit wonderful, scheduling trips and working so hard to fit all my needs. (Pete, Stacy and Sofie) were just so gracious and were always there to assist in every way. The room was also really nice, fully equipped and great location. The price was also excellent. I highy recommend the properties and I will surely return. Thank you Paula and all the staff for making my stay so memorable in Hanoi.

We had a very cozy and comfortable stay at Beryl Charm Hotel & Spa at Hanoi. We had been informed in advance that our booking has been shifted to this hotel from Le Beryl Hotel due to some management issues. The Beryl Charm Hotel is located in the heart of the city and walking distance to all sights. We liked the room and the staff who were very friendly and accommodative. Paula, our hotel contact was in touch on WhatsApp from a few days before we travelled and helped us to be comfortable. We even got a local Sim Card from the front desk (for a fee). Rooms were clean and a decent Continental cum Vietnamese breakfast was available as buffet. We truly enjoyed our stay.

Locatie was goed

Kamers veel kleiner dan verwacht. Badkamer was te klein en in oude staat.

My stay at the Beryl was pleasant. The location is very good. You can walk directly to the city centre. I was able to check in earlier, which was nice. The room was large, bright and comfortable and had a kettle, some tea and coffee, a hair dryer, a safe, TV and air condition. The breakfast was was at a different hotel 5 min walking distance. It was quite good. There were fresh eggs on request, some hot dishes, fruit and toast.

I had made my booking via Booking.com for the Le Beryl Hanoi. I was asked a few hours before check in if I could come to the Beryl Signature, a few streets away. The room was bigger and better. I can't say whether this is true or not because I didn’t see the other hotel. When I checked in, I was asked to cancel my reservation at the other hotel via booking. The lady at reception didn't speak English very well, but we managed to resolve the situation with her mobile phone and a translation programme. I then had to pay the same price for the new hotel on the spot, but unfortunately with a 3% surcharge for card payment. That's not much, but still - I didn't ask to change hotels.

Great location, staff and rooms