Very clean and cool place in the heart of Williamsburg. Tidy room and very comfortable bed, good anti-noise windows. Very friendly staff, I would definitely come back.

Hotel muito novo, moderno, com quarto bem amplo para os padrões de Nova York. Cama super confortável. Controle de temperatura funcionou muito bem. Ótimo banheiro. Equipe muito atenciosa e eficiente. Localização excelente, ao lado do metrô e com muitos restaurantes, delis e cafés nas redondezas.

O wi-fi parou de funcionar nos últimos dois dias, mas imagino que tenha sido uma situação extraordinária.

The location was convenient for us. The beds were the best we had in our 5 week trip . The sound proofing was excellent .

No slippers .

Staff were friendly and professional, the room was excellent, the hotel is in a great location. The only bit that was less that great were the menu options in the restaurant

Menu and snack availability wasn't amazing

The air conditioning.

The fact that they don’t supply water. I stayed on the 7th and then 3rd floor and still no water was given. The communication is poor, it’s better you go direct to the reception rather than call them up. My room had stains on the table and in the bathroom like someone killed flies on the wall. Was just ridiculous. This was my first time in New York and and this hotel and I just wouldn’t recommend it.

The comfortable beds, spacious rooms and wonderful location

N/A (although complimentary water would be nice)

We loved the rooms - they are spacious with useful features, clean and stylish bathrooms and super comfortable beds! The staff were excellent and the location is perfect for exploring Williamsburg or Manhattan.

N/A

The hotel is located in a convenient area. The hotel has all the amenities that you may need. There are restaurants close by. The hotel does not have a parking, but a parking garage is literally next door (30 seconds away). We stayed at this hotel, because it was close to the wedding place we had to go to, and the price was cheaper than other hotels close by. I would stay here again.

Price

breakfast at the bar in the lobby. Good Americano. Small better than large. I had a delicious muffin and delicious AND healthy smoothie. Room nice size, bathroom too. Good design.

Bed too hard. Back hurt during sleep and woke super stiff. My daughter, too. Room had no chair to sit in except the desk. Only had an "industrial sheek bench and stool." Sometimes I like to read by the window and a there was plenty of room for a comfortable chair there.

Zimmer war super-schön! Dusche hat richtig gut "Kraft/Druck" , total sauber (ok. Fensterrahmen etc. sind ja immer speziell zu betrachten). :)

Bademantel: ich habe gefroren und wollte gerne einen Bademantel auf mein Zimmer. Dieser kam nie bei mir an. Wurde auch bei Nachfrage nicht zur Verfügung gestellt, mir war auch nicht klar ob sie überhaupt Bademäntel haben oder nicht. Wenigstens war der Techniker total nett und hat mir gezeigt, wie ich die Klimaanlage am Sicherungskasten ausstellen kann. Schirme: Leider waren immer alle Schirme weg, sogar zu Zeiten, wo die meisten Gäste sicher noch schliefen... Sicherheitsgebühr: Da ich eine Woche vor Ort war, erhob das Hotel eine beachtliche Sicherheitsgebühr, was mir zuvor nicht klar war und ich daher nicht organisiert hatte. Durch einen "Fehler" wurde dann sogar noch mehr Geld geblockt, als ich auf der Kreditkarte zur Verfügung hatte, was ich mit Schrecken beim Check-out feststellte. Ich hatte nun sogar keine Möglichkeit, die 12 Dollar zum Flughafen per Kreditkarte zu zahlen und war etwas verzweifelt. Als ich das Hotelpersonal fragte, ob man mir Geld leihen könne (schließlich hatten sie ja die Kreditkarte geblockt), wiesen sie das komplett zurück und meinten, das sei mein Problem, ich müsse jetzt auschecken und zusehen, wie ich zum Flughafen käme. Ich musste dann quasi betteln und jemanden finden, der mir privat Geld geliehen hat. Das Zimmer war super-schön und die Barrista echt nett, ebenso das Putz-Personal. Aber was ich dann zum Schluss an der Rezeption erlebt habe, hat meinen gesamten Aufenthalt getrübt: es war unverschämt und demütigend, total unkooperativ und herablassend. Am Ende entschuldigten sie sich bei mir ganz überschwänglich, doch da hatte ich dann schon bereits 2 Stunden versucht an 20 Dollar zu kommen (Bank versucht zu kontaktieren, Möglichkeiten von Blitzüberweisungen gecheckt etc. etc.). Die Entschuldigung war dann auch nur verbal.

Good location, room size is great. One of the lamps did not work. Enough outlets for charging devices. Felt safe. Gym was Ok. Pool was fun, but mainly social pool.

Lamp did not work in room, no real breakfast option but places nearby. Music at the pool was loud. Wifi slow and kept knocking me off so had to sign up multiple times a day

New hotel, modern, and close to subway. Fitness room also very good!

Metro fica na porta do hotel e tem uma starbucks há 2 quadras. Saindo umas 5 quadras vc está em uma parte do Brooklin com muitas lojas legais, mercado bom , opções para café da manhã. Há 2 quadras do hotel tem o Rosa's pizzaria, pizza excelente e barata e também o Fette Sau, uma otima opção para provar carnes defumadas com bom preço. A localização é boa para caminhar pelo Brokling e o metro da esquina tem facil conexão para chegar a Manhatthan. O hotel e quarto têm uma boa decoração, espaço para guardar as roupas da mala e as malas, aconchegante, apesar da cama de casal pequena (mas isso é meio normal em NY). Banheiro muito bonito, chuveiro de teto bem gostoso, com bons produtos de banho disponiveis. Tive contatos com o hotel por email e fone e eles responderam prontamente . O check in é bem rapido e sem burocracias.

Frigobar do quarto nao funcionava, era embutido em função do quarto pequeno e foi substituido 2 dias depois as 23:30 por um normal que foi deixado no meio do corredor de passagem da cama. Mesa do quarto de marmore quebrou e caiu na perna do meu marido, e foi somente retirada e não substituida, deixando uma cadeira sozinha embaixo da televisão. Quarto não foi limpo em uma das diárias. Piscina fechava as 18, ou seja, impossivel usar porque durante o dia as pessoas fazem passeios. O hotel fica bem ao lado de um viaduto e uma praça pequena, então os arredores do hotel não são muito agradáveis, pode assutar um pouco na chegada. A entrada principal do hotel, que é virada para a praça, é toda cercada e fecha a noite, entao vc precisa entrar pela entrada de serviço , na lateral do hotel que fica na rua que está em reforma (estão fazendo um elevador no metro, então tbem não está visualmente muito agradavel). Perdi a primeira diária e conversei com o hotel sobre os problemas que tivemos no quarto e eles ficaram de me ressarcir esse valor em compensação aos incomodos que tivemos, pelo menos se colocaram a disposição para redimir os problemas.

the foyer was clean and inviting

the staff were rude from the get go. we couldn’t make our first nights stay as there was a hurricane where we were coming from, and they were still going to charge us for the night were were going to miss, even though we gave over 48hrs notice. the guy on the front desk was rude as we checked in. on the second day i asked for the room to be cleaned and new towels when i left at 12, got back at 430pm and it still had not been cleaned. i called down to ask why and they couldn’t really give me an answer and were not apologetic. we had NO HOT WATER for two days, and they barely apologised, or bat an eyelid. we had cold showers for two days!!!!! they didn’t care at all and we are still waiting to hear if we will receive a refund!!!! lastly i asked for help with my bags (i had 4 suitcases) when checking out and all they did was drop a trolly outside the door. no offer to actually help at all. overall - worst hotel experience ever. and i travel a lot for work. abysmal.

no breakfast for us

Views, comfortable bed and nice shower

Pool lounge was closed before 9 and signs weren’t updated. Cafe breakfast basically meant continental quality items and having to pay for them.

Clean

location and convenience

the check in process was not good. Guests were not informed about the amenities and how the pool works especially because so many guests book because of the pool. Pool area staff unwelcoming and rude to hotel guests when explaining seats are reserved for outside to non hotel guests. the communication between check in staff and pool staff should be improved to make sure guests have a smooth and relaxing stay!

Great location. Great staff who were helpful with what I needed as well as ideas on what I wanted to do. Super clean. Beautiful outdoor garden with seating which was open even at night and secured at night. Great neighborhood with anything you could want or need. Also, felt very safe at all times.

Frankly, there was nothing I didn’t like. It will be my go-to stay to see my family.

Location and availability of garage.

Pool area and bar were fun.

The shower floors were not safe. The tile used on the floor was very slick.

Good location, clean, helpful staff

Spartan rooms. Why waste money on packs with 2 each of sugar, sweetener, creamer, stirring sticks and serviette when most is discarded. It assumes everyone has the same needs for sweet coffee. It is ecologically bad. Please rethink.

Lively property. Some staff are kind and some seem to be in a rush.

Terrible location, no such thing as a city view. Ravel, Boro and William vale can’t be beat for balcony room with city views.

Location, cleanliness, pool

Restaurant serving breakfast would be better.

Second time staying at this hotel! Each time has been delightful, and plan on returning in the near future!

Unfortunately the room did not seem to have been cleaned throughly prior to our arrival this most recent stay. The bathroom/shower in particular.