Era tudo perfeito.

Hotel bellissimo con una posizione fantastica, a due minuti dalla stazione ferroviaria e dalla fermata dei tram. Camera confortevole, accoglienza con prosecco e dolce per augurare buon compleanno a mio marito e culla in camera come da noi richiesto. Personale super disponibile e attento a qualsiasi nostra richiesta.

Posizione Pulizia Stanza

Aria condizionata

La chambre est spacieuse est propre , l'hotel est idéalement situé

2 fois où je réserve cet hôtel , 2 fois où il est impossible de dormir , la chambre donne sur le canal et de l'autre côté du canal il y a plusieurs bar/boîte donc vous entendez la musique dans votre chambre plus tous les clients qui crient ,chantent ,se battent , payer si cher la nuit blanche c'est pas terrible !

This hotel has been on of the best hotels I have stayed at in a long time, travelled for my 30th as my flight got cancelled our group were split up in to 2 the hotel allowed people to check in the rooms for others that wouldn’t arrive till late. When I did finally arrive the lady at reception greeted me with a happy birthday as it was now 00:00 very polite and sorted everything we needed. The Hotel is situated less than 5 mins from central station and also from most things. Staff were very polite and welcoming, and there when needed The spa area is also a great bonus too after a night out. Or just for a chill in the mornings Sweets put out everyday for people to take. Coffee machine in lobby was also a nice touch. Room was spot on Huge double bed and a great view of the canal running right past my room lovely room all in all very happy with everything. Price was amazing too for the location. This hotel will not disappoint i look forward to stopping here again. Thanks to all the staff for making my 30th a memorable one.

Couldn’t pick anything everything spot on

Location and comfort

Nothing

Loved the proximity to city centre, house keeping every day was fabulous, staff were happy to help and greeted you on entry and exit each time to the building, room serve food was also very tasty

Slight issue with our bed request when we arrived in the beginning but called reception and they were able to sort it out straight away.

It was ok and clean

Too old

Centrally located and very clean and weak kept

Located near the central train station. The room was very comfortable. Staff was friendly and helpful.

Our room only had one window and the window looked into the corridor. No natural light.

The location

The stuff

Breakfast was lovely Rooms were lovely and clean

Location is perfect to walk the city. The restaurant is very good as well. Fitness center is good. Staff is very kind and caring, in particular, Liz, was so helpful and nice.

The hotel is not managed well. I arrived and my room didn't match the one I reserved (twin bed for 2 separate people). Also, I had to wait almost 2 hours for check in as the room was not ready yet. Almost all of guests cheking in that day had to wait for the rooms, and the manager was just walking around trying to be nice, instead of giving a solution. Receptionists had to deal with this and they were pollite and cared to find solutions. Cleaning staff didn't change sheets (clearly dirty) and we had to ask for it. When we came back to our room, there was some of our clothes on the floor. This was uncomfortable. Fitness center constantly run out of water and towels. I wouldn't expect these details for this hotel.

The staff upgraded our room as it was my wife’s birthday! Great restaurant there too.

The location , the staff

I had two rooms double room no 429 and single was 210 For the price I have been charged without also breakfast and where both of the rooms in the back of the hotel no few I thing was over value ….!? Also The sleeping bed width was vary Tate (not comfortable) for the double room and I thing also the single .. and the house keeping one time they forget to Clean up the trash basket in the room and in the toilet and also the forget the cleaning tools in the room , also one time they forget to put water in the room , for the single room I think the bed also and when we checked in we found one Taweel was not clean in the toilet … this comments for booking .com … not for public

We got a last-minute booking for three rooms, and they got us into the room early. The rooms were super comfortable, and the additional amenities were appreciated.

I did not like having to scan my card to get from my room to the main floor. With a party of eight people, they became frustrating with limited cards.

Hotel very good and location very nice

Location & Facilities

Expensiveness

Location is good . It is in busy red light district opp central Station. The canal ride is right in front. The hotel is clean but room may be small.

The wifi was bad. There may be crowd noise on say 2nd floor especially at back. We changed rooms from back to front due to bad wifi. The front rooms had good wifi, though my room had weird 5 step chairs to go to bathroom. The heater was weird as it did not look like it worked in both rooms. They do have portable heater.

Great location for exploring the city. The rooms were clean and tidy. Bed was comfortable.

Our premium room was located to the rear of the hotel which is opposite a lively Irish pub. It did get a little noisy late into the night but the earplugs the hotel provided helped.

The staff was helpful and friendly.

The apartment is outside of the hotel on a super busy street. So you cannot open the windows at all. We booked this apartment, expecting the rooms to be of 4 stars hotel quality since it is from NH Collection. Very disappointed. The breakfast is very plain, nothing special

good location, great view

Overall, I was not happy with our stay. We paid a lot to stay in one of the apartments and the furniture was old and there were screws coming through the ceiling the length of the entire apartment. It was stated that there was soundproofing, this was only on one window so useless. No mini bar. We ended up sleeping on the sofa bed in the lounge- not what I expected for 5 star!! I didn’t complain to the hotel at the time as I was afraid that we would be moved to an even worse room, if that was the standard of the apartment (which was higher priced) Also, we were tired from travelling, and for other reasons decided to stay put.

Very good

Nothing