Excelente

estava tudo ótimo

Esse é um bom hotel para quem precisa viajar a trabalho para SP e chega pelo aeroporto de Congonhas. Bonito, confortável e com bons serviços. Boa academia e bom café da manhã.

atendimento

A localização é excelente e os quartos são silenciosos

Location. Close to both airports in São Paulo

Some amenities like coffee machine were not adequate

The hotel is very well located and this is its main advantage. It's just 8 minutes by walk from Ibirapuera park, which is quite a central location in São Paulo. The staff is very welcoming and supportive. They really have an outstanding professionalism. By the other hand, the hotel room was looking a little bit old and lacking maintenance for a so-called 5-star hotel. The wall painting was worn, the closet doors were misaligned and hanging. The minibar was quite complete with many different snacks and beverages available. The restaurant was quite nice as also the hotel bar.

The room had some minor problems, like worn painting, old closet, lacking basic beauty devices, like curling iron, and my towels were not changed for my whole 5 days stay. This is quite disappointing for a 5-star hotel.

breakfast is normal, not so much choice but staff are all very nice and helpful.

The first day experience was really bad. When I arrived there, I found my room was not even cleaned. A lot of garbage left from the previous guest. The next day when I went out, I put the sign on the door to ask for cleaning in the early morning. When I came back noon time, it was not cleaned, so I called to ask for cleaning, but I came back again around 5pm the room still was not cleaned. I called again and had waited for more than one hour and finally saw someone. It was late, so I just asked her to clean a little bit the washroom and change the towels. I do not know why it was so difficult to get some service, I had to call several times and still get ignored. Maybe they were too busy, so I tried not to bother eventually.

The room was spacious, well-decorated, with enough amenities expected from a 5* hotel. The room service was convenient. The check-in-check-out processes were done smoothly. We received a late check-out for 2 hours which was really appreciated. The restaurant was serving high-quality food, with a great service. The breakfast was a highlight, nice diversity of food, fruits, cold cuts and breads. Everything was fresh and high quality.

On the check-out date which coincided with Mother's day, no table was available for the hotel guests to have lunch or even a light snacks (all the tables at the bar and restaurant were assigned to events)! That was a little out of ordinary. In rush hours, getting a taxi from hotel to anywhere in the city was with a long delays.