location is ok. nice lobby, ok room

Loud. The receptionist that was in the reception when I arrived had a personal conversation and left me waiting about 10+ minutes before another receptionist came out from the back and got me checked in(this receptionist was very helpful and nice!)

Excellent staff who were very accommodating and professional. The hotel is nicely located in the heart of Gothenburg. Maybe investing in some sound isolation would be good though. The street and park lane were quite loud despite of the windows being closed.

Cleaning could be improved. We found half melted medical capsules under the bed and cobwebs/mildew.

room, breakfast, cleanliness

NA

clean room, friendly staff, very good breakfast

The room was too cold

lovely room. great breakfast.

The location of the hotel!

First the receptionist. She wasn't so nice as we expected... She look at the booking and gave us the keys only. She saw us with 6 travel bag and even like this place us in one of the hotel room that had a lot if stairs to go from the elevator to the room. We travelled 32 hours flight and had to carry everything up when there is a lot of room that just need the elevator. The room was beautiful but so cold because of the roof was in glass . We reported it in the check out.... but we just listen like " oh....really?.... Better staff and better condition to an hotel that it's on the "heart of Gothenburg".

We like the rooms and my daughter like the extra bed provided for her. Pool plus sauna was amazing experience, we enjoyed a lot. Delicious breakfast

You could have left the brouchers of main attractions in the room itself. I found it myself the last day somwhere in basement or lobby.

Location and staff were great! Spacious room with a nice view, nice breakfast spread

A little outdated but no biggie

Very good location! Good staff. Bag storahe is availiable. Breakfast was good, but specific. We found food for us 😁. Please, put more nutella 😂😂😂😂, it looked like it was the best product for children! and pancakes! Thanks!

Extra bed was the worst i have ever seen! 🤦‍♀️ why not to make extra bed normal? The room and carpet was not very clean. Using extra bed helped me to see all the dirt in the corners! Bed cover was not clean also. there was no shower gel in the room. Made reservation for 3 persons, but everything was x2! Cups, glasee, towels. I think, if you ask, you will get extra staff, but why not to put things x3! if reservation is made for 3 persons?! Swimming pool needs reservation and not availiable after 16:00, if uou are with kids.

Perfect location,nice room and everything

staff forgot to arrange 2 nights parking and i have to pay the fine

The location was central, close to everything, clean and well maintained!

My room had a few pieces of broken/damaged furniture, which didn’t affect me really. Since I was there for work, I need some outlets for electronics, but there was very little outlets in the room.

Our TV did not work well. A receptionist - EMMA - fixed it in pite of a considerable difficulty caused by upgrading of the system

Breakfast was good but that's it.

Careless staff. Old, not very clean. Nothing they promise is done or fixed. They charge fortune for parking and you are supposed to leave the car in front of the hotel, leave the key at the reception and they are supposed to park it somewhere... we left it early in the evening and found it in the same place in the morning, probably in a place you are not supposed to leave it... no body knew or cared why. No service in the room for 5 days...

I had a much better room than last time. This room was very good.

The reception area is not very welcoming. There should also be a better separation to the bar. Otherwise going into the hotel always gives yoi the feeling of going into a bar although yoi dom't want ro

Well positioned, with walking distance for culture, shopping and dinning. Fantastic breakfast with all you need, including pancakes and waffles. Lovely start for the day.

The windows and some parts of the rooms could be refurbisched. Have seen better days.