La habitación. El chico de recepción muy amable se llamaba Carlos ( Laura Pausini).

El personal del restaurante libanés. Las meseras del restaurante eran muy antipáticas y descortés, incluso el primer día que llegamos al hotel a mi hijo se le volteó un vaso de refresco y la mesera que era una alta, morena se molestó y no nos ayudó , ni siquiera tuvo empatía ni una servilleta nos ofreció. Entiendo que están cansadas porque son muchas personas que atienden, pero uno vacaciona para sentirse bien y relajarse, no para que lo traten con menosprecio.

Todo me en encanto

Más fluides de trenes para transportar

Las habitaciones excelente Personal de seguridad muy bien Los jóvenes del checkin súper amables súper atentos Servicio de tren excelente

Relación calidad precio La comida free muy básica y poca variedad Las chicas del checkout muy secas poco comprensibles Pensé que por el precio que se paga podría tener al menos mejor variedad de comida En el restaurante el toro la comida es súper básica la preparación en fin Sin hablar que pagué mi noche para dos personas y al llegar al hotel decía por un lado que era solo una persona y por otro lado decía que era dos personas eso me hizo perder tiempo y un poco la paciencia

Todo lo bueno lo arruinaron con mala atención y cobrándome dos veces la cuenta.

Me cobraron dos veces la cuenta a dos tarjetas de crédito y nadie responde.

El hotel buenas instalaciones, piscinas espaciosas y reposeras siempre disponibles. La comida muy bien. Harto panorama que hacer, tiendas, kids club... entretenido.

Tiene playa con mucho oleaje, ya lo sabía pero la verdad es que uno siendo de Chile piensa que nada sería peor que las playas de acá, pero la verdad es mucho el oleaje, muy seguidas y no da para bañarse tranquilo. Además en septiembre época de huracanes, harta lluvia nos tocó agua no tan cristalina. Clima muy bueno eso si. La atención del personal no fue la esperada... si no dejas propina siempre, no atienden de buena forma.

El servicio al cuarto las 24 hora y los hot dog del pasillo

A paisagem é incrível, as piscinas, um lugar realmente muito bonito.

Não gostei da comida, muito industrializada e sem tempero, não gostei das posturas dos funcionários do hotel comigo, sempre fazendo muitas perguntas do porque eu estava viajando sozinha, fui questionada em absolutamente todos os lugares que frequentei dentro do hotel (restaurantes, bares, piscina, check-in) foi muito desagradável. A limpeza do quarto após o serviço de quarto deixou a desejar, o chão permanecia sujo, as toalhas não foram trocadas, fora que o ar condicionado do quarto não funcionou adequadamente, ficou travado em 18°, não aumentava a temperatura e nem desligava. O transporte dentro do hotel, com os carrinhos de golf, também não funcionou como prometido, às vezes o carrinho não parava no ponto, os funcionários não eram receptivos, no check in também não foi oferecida a possibilidade de alugar um carrinho, e isso faz toda a diferença. Enfim, foi bem decepcionante.

El hotel tiene mucha diversidad muy amplío buena ubicación . Muy buena comida excelente, comodidad . Muchas piscinas bonitas y grandes y muchos restaurantes , un buen lugar para pasar unos días descansando con toda la comodidad .

Algunos empleados con relación al servicio deben de ser más empaticos y simpáticos , algunas situaciones que vimos mostraron poca atención y amabilidad , y el buen servicio en un hotel debe de ser uno de los aspectos que más se destaquen por la competencia .y aquí deben de mejorarlo

Hay buena variedad

No reciclan.

Las instalaciones, comodidades y atención

El salon Moon Lounge el aire se mantenía medio dañado y hacia siempre mucha calor

we liked the beds, the balcony.

The bathtub didn't work. Also I didn't like the fact that they insisted us on giving us a conference about the hotel.

Mostly everything

The ac from the room wasn’t cold enough

Jeffrey (front line mgr) is awesome! Regretfully, he only has so much reach and scope to impact a family's stay. The cleaning staff and coffee station folks are very friendly and helpful.

The pool staff are rude and unhelpful. There is a male pool employee (Plesume - spelling?) who works with Jonathan at the Moon pool towel hut. This gentleman needs to be career pathed to a non-customer contact area. We observed his rude, and abrasive approach with several families, including ours. The quality of food was just "okay" ... given the prices paid, the food should be higher quality and more variety please.

Everything! Beautiful property, super clean, tons of activities. The staff went above and beyond- never experienced hospitality like this. I would recommend the Hard rock to everyone 10/10!

Loved everything about the property

Property is too big shuttle is unreliable most staff seem like they did not want to be there.On our arrival we were directed to take a shuttle to our room we had two different shuttle drivers completely ignore my wife trying to ask if we were on the right shuttle.The food was nothing to write home about.The food was bland the meats way overcooked and there was a lot of food contamination. I personally saw multiple cooks use the same tong to handle raw chicken while also cooking chicken.The worst part was the air conditioner was inefficient.The temperature in the room stayed between 74 F and 78 F the whole week after 4 technicians had come to fix the unit. it was a horrible experience.

Staff at the TORO Restaurant and Staff at the Casino. Orlando at Toro and his team were excellent Casino staff - special mention to Miquel and Erica were exceptional too

Staff not to partake in racist acts Reception to answer phones on time and not disconnect calls Room service to be sent in sufficient time not 1.30hr after it was ordered. Staff to treat all walks of life equally without bias

Our Butler Leonel was amazing. He never told me no, went way above and beyond to ensure our stay was perfect. I would send him a pic of where we wanted to spend the day and he would reserve the pool or beach spot with towels and our name and send me back a pic when it was ready. He had food delivered to us on the beach and at the pools when we asked. My wife asked for a magical night in the spa tub on the deck with strawberries, champagne, flower petals, candles, etc. One text and he made it happen. The bartenders at Toro were the best. All 3 of them were great guys, lots of fun, and made the perfect espresso martinis, along with the rest of the drinks. Osvaldo was our favorite guy and took good care of us. We ate at Toro 3 nights in a row. Best steaks and sides, as well as atmosphere and service. Overall, amazing trip with beautiful facilities and so many things to do and choose from.

We got food poisoning at Impanema. 3 out of 4 from our group spent the last day in the room very ill. The theater shows were a bit of a let down. They were entertaining and the staff tried really hard. I expected more from Hard Rock considering their budget and reputation. Our server at Zen was extremely rude. I don't think he realized it till the end and he apologized as we were leaving.

hotel , restaurantes,casino , stores people very polite, my best vacation ever !!!

there’s no negative thing

Food in general. Scapology was pretty cool.

You have to wait a long time for bus to stop by.

they take money for future vacation and the never send me an email

I pay cash and your worker still $200 and then never send me a vacation future

everything was nice

the food.. when comparing to other inclusive or cruises..

dinner and pool the coworker vary nice ba

bathroom the 1 sink we can use thev shower don drain leave a puddle of water by the entrance vary danger i went down on my knee 1 time i reported i went medical they come back to me 1 day before i to come home NOT HAPPY