Location Friendly staff (Mr Andrew)

The carpet

There are some nice restaurants located within the hotel. The place is also conveniently located within Orchard area so it is a short walk to places like The Forum, Far East Shopping Centre, ION, Wheelock Place and Wisma Atria. The staff were very accommodating and friendly, they gave us a family room seeing that we were travelling with our baby, even though we booked a regular room with a double bed. The family room had a fridge, microwave and a separate bathtub and shower area which were very useful to us.

Some of the facilities in the room were a little dated, like the handles on the bathtub were a little rusty and there was some water seepage near the toilet bowl. But it did not negatively impact our stay. It would have also been nice if there were a few more utensils (like bowls) available in the kitchenette - only two pairs of cutlery (fork, knife, spoon) and plates.

walking distance from orchard shopping malls and tanglin shopping centers. Swimming pool is bigger than other hotels located in Orchard road.

Bathroom got standing shower and size of bathroom is a bit small.

The extraordinary location makes me always come back as well as the utterly friendly staff. Altogether I like coming back to this property

The only little downside is the breakfast but it's also very easy to just go out.

The staff on club level are excellent!

leaving!

After many hour flight, they allowed us to check in very early. That was very gladful. Club lounge staffs Samy and Sofia helped us to early check in and also allowed us to wait at club lounges with breakfast. They were brilliant for us.

The room's AC was kind of louder while sleeping.

it was clean and comfortable and the staff were very helpful

nothing

Breakfast is health and nice

The phone never been answered by staff, could not make room service at all, quite a pity

location at orchard

aircon was warm , dusty smell in the room breakfast at white marble was limited in selection and the restaurant took an hour to bring the food up to the room

The room was good, spacious and well equipped. Location near Orchard Road very central and breakfast was limited but good. A young chinese looking male staffmember in the breakfast restaurant was very friendly and therefore pleasant to deal with. Please give him my compliments.

No idea

Location was great, easy to get anywhere around town

Room had no window, like being in a cave

large rooms, comfortable and clean. Great location

The rooms are clean though a tad small. The friendly staff makes a genuine effort to be of service, which is much appreciated. The location at one end of Orchard Rd is good. There's a bus stop across the street and the MRT is about 10 minutes walk away in the ION. I came by car and left it at the hotel throughout my stay. Singapore public transport is top of its class.

The club facilities aren't available till 11 am and close at 8 pm iirc. That's of no use to business people. The breakfast could also be a bit more elaborate. You can choose 1 item from a short menu, and only after a few stays did I realise there's a croissant bar at the back. This can easily be improved.

Staff are friendly and helpful and room is clean

Na

The location is great, and the front desk staff are kind and courteous. It's just a quick walk (probably about 5 minutes) to Orchard MRT station in the ION Orchard shopping centre, and across the road from a well-serviced bus stop. Kudos to the porterage staff who were extremely helpful with managing bags!

While the room definitely is nice and swanky with gold-plated accents, the beds were not as comfortable as expected. Unfortunately there is loud music from the nearby bars well into the early morning (1-2am). You aren't able to request a later check-out until the morning of, making it difficult to plan the day if you have an evening flight. The shower can be temperamental with temperature and water pressure, but it's okay once you find the right position and don't touch it! The hotel gets the job done, but might lack some of the finer touches and tweaks if you look too hard.