Its a really spacious property and perfectly placed. You can go for a walk at quay as its very near. Bus stop is just in the front and MRT is very close. They clean the room and refill the water and coffee stuffs everyday. Good customer service as well

The location and convenience to public transport was probably the only good things we could spot during our stay.

- Was overall disappointed with the hotel. I would suggest booking a highly rated budget hotel than stay here which pretends to be a 'fancy hotel' but is actually just a mediocre budget hotel. - Had to book two rooms based on hotel's guidelines with small children. Specifically asked for the rooms to be beside each other (request made well in advance) and they could still not provide that. - Hotel check in staff not particularly courteous and bordering condescending which was a bad way to start.

The pool, and the egg station at breakfast.

No furniture to sit outside on the balcony.

Breakfast average! Pool fab!! Room say 85 percent staff delightful and so helpful!! Bar great for later night drinks!!

Breakfast could be better!!! Room a bit dark needed a bit if a spark up!! Bed very hard Shower dangerous have to have a recess not a bath too hard for oldies!!

Staff were friendly and helpful at the checkin desk and concierge.

The shower pressure was very weak. The shower was over the bath with a large step over to get in and out of the shower… not very safe. We couldn’t get out onto the balcony as the digital door handle didn’t work… disappointing as we booked a balcony room to use the facility. The fridge didn’t seem to cool drinks to a cold temperature. No power points near the bed head for my husband to use his sleep/ breathing machine Anna when we asked if we could have an extension lead there was not any at all to use.

Cocktail Hour through the club room payment, was good. Nothing was obvious like a normal club room’s cocktail hour. At least the food was fresh, which was a huge benefit and appreciated.

The Club Room, should not be charged if it is not up and running. Free drinks and nibbles should have been put in the room if and when the club room is not available . Pillows were terrible, Genie iPad was useless and none of us could work out how to use it or turn it off; maybe it’s old age. But it needs to be easy for everyone to use. As per the paperwork it said we had complimentary drinks in the fridge, but nothing was in the fridge. Tv did not work, door bell did not work; and when we rang for it to be fixed up nothing happened. Had a stand up fight with the guy at the breakfast counter as he said we were not entitled to breakfast. We had paid for the club room extras, your records should have been updated. We should not of had to have a stand up argument and then have to go to our rooms to get the paperwork as proof.

The location, food and hospitality of staff !

Hmmm, difficult to tell as most of the time out of the hotel! Overall it was a good experience.

When booking out the 2 door men were perfect.

Booking in was terrible. Was the only place that did except my card to pay. Ended up using my personal card which charged me an extra $80. Just to think I have to do this again in about 2 weeks 😪