Grifid hotel changed our reservation to Encanto hotel, Was very clean, the staff was great, help us all the time, big rooms, internal swimming pool was hot and clean, every day the room was clean very nice. The open bar was excellent, 24/7

The quality of the food , less choices for kids

The location of the hotel was great, very close to the beach, delicious food and drinks, very clean rooms. The room booked for us was a bit far from the hotel entrance, the last building in the resort which had its downside, but it was quieter up there, which we appreciated. It was good that we had the chaise-longs at the beach included, we found available spots everyday, sometimes further from the beach or the bar, but still there was space.

Downside of having the room in the last building is that we had to climb many stairs. Parking was a challenge being in full season, they were not well organised when it came to parking, they should delegate at least an extra person from the staff to help with parking during check-in times, we have waited a lot (20-30 minutes after check-in) for someone to come and guide us to the parking lot which was also far from the hotel itself. It could have been easily resolved by receiving the parking space location along with a ticket to indicate that I'm a hotel guest, so I could go there myself instead of waiting. At the beach not all the chaise-longs and umbrellas were well-maintained, some of them were broken, some of them missed their plastic tables.

dinner, pool, staff, location

no parking

staff, meals, room,facilities - kids had so much fun

Paying for parking

nice pool.. aqua park and place.. verry nice

some spaces.. is just with extra money ( spa, sauna) and bar is close too early

a lot of stairs to go in our room or to any other facilities. it was difficult (especially the night with a child sleeping in a stroll) to use the stairs (approximately 50 stairs). in addition it wasn’t an available kettle to prepare hot milk for the child in the night or in the morning

Pools and slopes for the kids were great Food was great

Facilities are old, low maintenance, old TV, no coffee machine or pot in the room

The property were very clean. Staff were friendly. Well organised. Food were excellent

I cannot fault anything.

the food was amazing. chef was from Turkey and the service in the kitchen was amazing, well done really nice food

the hotel is really old and was lots people , I was together with my family and I can’t find space in swimming people too stay because everyone live the towel everywhere. I stay on the chair :( because everything was busy

breakfast. slides. drinks.

Pools were very crowded. no free sun beds...

The staff was amazing, food was great. The beach was very close.

Bathroom was not as good as the rest of the room. Pool was overcrowded. Animation and live music was way too loud for kids.

great hotel, lots of activities for kids. Everything was amazing.

N/A

Good food. Comfy beds. Nice activities. Staff was friendly. Will definitely come back.

Kids facilities and personnel

Hours time of the aqua park

Beautiful pool, nice beach area, staff was absolutely lovely especially the animations team! drinks were amazing, food was great! grifid hotels also offer a la carte restaurants that you can book in advance which was very nice. We were so so pleased and will definitely come back! We spent weeks browsing for the perfect hotel and we decided to go with bolero and we were not disappointed!