Don't know the lady's name at breakfast but she is a credit to the hotel, absolutely fantastic

Position. Breakfast and breakfast staff were excellent and saved the day!

Building is tired and tatty. Badly in need of maintenance and investment. Beds were only moderately comfy. Water was hot, bedroom was clean, but overall it was only very average in terms of facilities and ambiance.

Location was ideal for our purpose. Breakfast was nice Grounds was nice

Room looked rundown and in desperate need of renovation, bathroom door loose on hinges, water stains on walls and ceiling, mould around bath.

beautiful and convenient location. One member of staff on the front desk (I think his name was Mckenzie) was very polite and helpful, a couple others not so much! very easy check in and out.

unfortunately we had no hot water or pressure at all so showers were freezing and the bath was a bit dirty. one quite unfriendly member of staff.

the hotel is in a great location in the heart of Brecon, so perfect location. the rooms were nice. The breakfast staff member who greeted us for Breakfast (I think her name was Sue) was very friendly and was a joy to talk to.

the cleaning staff only came to our room late afternoon when we want to relax.

My wife at the moment is in a wheelchair so they managed to change the room to a small cottage which was perfect as I had requested an easy access room. The cottage was clean and tidy and the bed was huge! Breakfast the following morning was really good and the staff were exemplary. I explained my wife could not make the breakfast room so they arranged to have some breakfast sent over to the cottage. Staff could not have been more helpful. Would recommend

I was told they are waiting on Powys Council to approve plans to renovate some of the property, lets hope the Council don't take too long, it does need a make over but they have plans in place,.... Come on Powys Council!

Lovely location rooms clean and pleasant reception staff friendly and helpful

Breakfast was cold at 9 o clock lots were complaining so I just had toast. I heard a server say to a customer when asked for bacon as there was none there "It won't be ready for 10 mins in fact you can have it now but you'll have to have it raw" This wasn't said jokingly and the lady was embarrassed

Location

Cold breakfast

Staff, location, price.

The room had cobwebs & the breakfast wasn't hot.

Breakfast was good, the usual continental and English breakfast. The staff were very friendly and helpful. The room was excellent as we stayed in one of the apartment rooms which is on two floors and has its own kitchen. Dinner was lovely and the service excellent.

The decoration is beginning to look tired, but there is a large refurbishment scheduled for the end of 2023 which will resolve these issues.

Car park, location was good.

TV didn't work in the room, reported it and was told that it would be sorted, got back to the room later and was still the same. And the shower was terrible, would have been better to stand outside and hope for a bit of drizzle.........stayed her quite a few times over the past few years but the hotel is definitely going downhill, won't be staying again unfortunately.

Cosy, comfortable room with glorious views Friendly, helpful staff. Great food Dog friendly Close to the town centre

Everything was great

great staff, friendly atmosphere

cold breakfast, shower not to good

perfectly located to walk into Brecon, and the hotel had character

expensive bar

Location, Character of the property and the bar which served some amazing cocktails

Nothing I can think of

We had heard that the hotel was a little tired but good service and clean. I totally agree. On arrival we were greeted in a very friendly way and told how to get to our room. Feeling a little disappointed that we had to go back outside we followed round to the old stable block only to find we had been upgraded to a little two storey apartment. There was a lounge, kitchen, spiral staircase to bedroom and bathroom. Immaculately clean with lots of lovely little touches all the toiletries you need, hand written greeting, large bed. Breakfast has a good choice and Sue is a lovely host. We had dinner in the restaurant which isn’t cheap but is really good. Staff are quick to point out that they are aware the hotel is tired but they are working very hard to create a warm and welcoming atmosphere. Renovation is due to start in March 2023 and I would definitely like to return and see the results. Well done Castle Team, job well done.

Decor, being worked on.

good location

bar closed at 11 pm

Location

Poor lighting in room, cleanliness of room, the light in the bathroom didn’t work, noise

Really pleased with experience. Although due for major improvement programme, we found no issues with our stay. Staff excellent as was food. Will look forward to revisiting in the future. Humorous touch rubber duck for your bathtime!