The staff were lovely and the hotel had a good vibe. We also got a complimentary upgrade to a slightly bigger room which was much appreciated as a family of 4.

Could not connect phone to TV or YouTube/Netflix etc.

1) The room we stayed in was very cold both at night and during the day! The heating was automatically turned off continuously. 2) Our reservation was made for four, and there was only one bathrobe and one towel! 3) There was no fridge in our room and the hairdryer was broken! 4) We had paid breakfast for three days, there was no choice for food and there was the same food at breakfast and the food was not tasty! 5) The windows in the entire spa were very dirty! I think that the spa center is not cleaned every day!

I liked the room and spa, breakfast was nice, Mara was very helpful, my stay was made better by her.

I paid for this hotel 2 weeks prior on booking.com however the receptionist staff on arrival told me that I had to pay again as it had been declined even though the money was taken from my bank weeks ago, I was told that the money from booking.com would just go back into my account. I thought I would ask the receptionist staff about this again the next day as the money had still not gone back into my account, I was told they will look into it. On the third day I spoke to the manager and she said that it had been an error on their part and she could see I did pay with booking.com previously, she said she had processed a refund and it might take a couple of days. However it’s been 4 days and the money still hasn’t gone into my account!! This has caused me to go into my overdraft as I wasn’t expecting to have to pay out another £500 on top of what I already paid!! I would like this money back and I would also please like some compensation for my troubles.

Bed was comfortable. Room service was swift and polite. Bathroom relatively clean. Difficult to think of anything else considering the price and claim of 4 stars.

Room. Tired. Crumbs on dressing table upon arrival. No offer of complementary hot chocolate like other double tree Hilton hotels. Could hear entire conversations through the wall early in the morning. One of the bathrooms had a broken mirror fitting. Carpet looked neglected. Cups in the entire hotel far too small. So disappointing. Restaurant area seating was atrocious. Dirty and tatty. Far too overpriced for what was on offer.

Good

Good

Convince of location

No hot water for the shower day of check out.

Lovely room and breakfast

Even though I had a Blue Badge I was charged for the parking. £7.50 was refunded initially. I'm still waiting for a refund of £15 for the other days. I've been tossed back and forth. I was told the Manager will call me to do the refund. Haven't heard anything since. My stay was in February. The last message I got from Hilton was "contact your bank" Very disappointed that a big company like Hilton doesn't want to pay back £15 to a customer who has spent money to stay at their hotel. Not good customer service at all.

The stay experience at the hotel was a mix of highs and lows. The breakfast was enjoyable, accompanied by a friendly staff that added a pleasant touch to the mornings. However, the "spa" facility fell short of expectations, lacking the spa-like ambiance depicted in the pictures, which could be misleading. Adding to the disappointment, an unexpected fee was required for spa access, despite being guests of the hotel. On a positive note, room service stood out as a highlight, delivering great service. EVIE, the receptionist, was a standout character, consistently demonstrating politeness and a helpful attitude, making the stay more seamless and enjoyable.

The spa experience left much to be desired, with the spa's limited amenities and unexpected charges being disappointing factors. The small size of the hot tub and pool fell short of expectations, lacking additional features like a sauna or steam room that are typical of spa facilities. Furthermore, the cleanliness of the room was subpar, evident by its dusty condition. On a brighter note, the room boasted a great view, offering a silver lining to an otherwise underwhelming spa experience. And then you have to pay for parking.