The hotel was clean and the bed was very comfortable. The hotel is also in a great location near the main station, we were able to walk everywhere. We liked the teapot and teacups and there were plenty of tea options to choose from. Room was modern and we were able to check in an hour early. Read lots of negative reviews about noise but we happened to stay on the two nights that the nightclub was shut next door. I can imagine this being a big issue on other nights. Room came with earplugs, luckily we didn't need to use these.

The room was quite small and the "windows" could not open and were frosted making it impossible to see out. There was also no natural light as the windows seemed to face a concrete wall. The was no iron in the room and the elevators can only be described as dodgy (when they were working). Check-in/check-out staff seemed a bit cold. For the price of this hotel you would expect these avoidable issues to not be present.

The room was luxury looking and feeling. Close in the city to things.

They didn’t have a shuttle.

Loved the little touches like the tea pots and cups. Room was really clean and bed was super comfortable. Bar staff were excellent on the Saturday afternoon when we arrived. As were the check in staff and concierge staff.

Mini bar prices were outrageous. The waitress you had on breakfast on Sunday morning very much let the entire experience down. Didn’t speak English. If we asked a question she said she didn’t know and walked away from the table. Passed plates across one the table right in front and one others on the table. Coffees were and breakfast were very slow. Check out was a shambles with queues of guests all over reception. Up until Sunday morning service and accommodation was impeccable. Sunday morning (particularly the waiters (who really didn’t seem to care) Let it all down.

The bed was super comfortable. The hotel was close proximity to Britomart, cafes, shopping mall.

The room was claustrophobic, a small window hidden by the wardrobe. The room was also quite smelly, more noticeable on return to the room - smells of food.

Nice rooms and large bathroom. Valet parking was handy.

Serious issue with noise at the nightclub next door. They operates rave type night on Friday, Saturday and Wednesday. On the holiday weekend they also had one on the Sunday. The staff were poorly trained and despite many complaints they didn’t challenge the incredible noise level. On the Sunday night eventually one spoke to the hotel manager who advised how to get the noise turned down. Even then the club gradually increased it again between 10.30 and 12 when they were again challenged. The night club is clearly breaching its licensing regulations and the hotel manager is aware. She says she will train night staff to deal with it. However having experienced incredible noise and vibration until 4am I cannot recommend this hotel to anyone. The manager is fully aware.

The location is excellent

A bit noisy at night, but that comes with being so central

Bed was sensational and room was so well done, very tidy.

Couldnt check in for an hour, so sat around in foyer with dozens of others. Location is in down town so alot of party and night club noise. kind of realised when I saw the ear plugs next to my bed. Made for an interrupted sleep.

Clean and modern. comfortable bed and bedding. Staff are nice and great customer service when needed.

Parking info when checking in. The loud night club next door on the weekends. Needed to contact staff about the excessive loud music that went on until 2am. Even though the location was perfect and knowing that the city would be loud in the weekends, this experience of loud music was extreme that you could hear the speakers crackling and rattling of metal building exterior through vibration at times it was just rumbling. Was made worse when people were singing on a microphone the sound went out the gate louder it was no joke and my partner and I aren’t fussy. But the staff were apologetic and gave us compensation for it. I would have paid the hotel more for a room away from that end of the building as the hotel is nice then to have to experience what we did. We had heard the loud as music before leaving for a night out and returned back late to the music way louder until 2am. A couple in the room next door also were up set.