location

old furniture

Excellent location Good breakfast Acceptable cleanliness ( should be a little better) Comfortable bed

Hotel is considered old and needs renovation Breakfast could have a little more variety Sometimes noises can be disturbing (from the pub beneath, and adjacent rooms)

everything

nothing

staff and location

nothing

Excellent stay as always. Breakfast buffet is the way to start the day. Friendly and everything works.

Personal was very helpful and caring, good breakfast

old structure, needs renovation

Staff is amazing. Locality was the best. Hotel breakfast not bad.

hotel is very old. In the sstreet of the hotel are streets full of restaurant with men trying to convince you to go in, horrible.

friendly and helpful staff, very good breakfast

rooms are bit small for a family especially if you have kids

Location is very good, staff wonderful, great rest

room was small for two adults and a kid

great location, clean rooms, good breakfast, very nice staff

a bit noisy from the streat

We had an amazing time in Istanbul and the staff at the Hotel Sapphire played a big role in this positive experience. The staff was polite, friendly and ready to help with everything we needed making us feel welcomed. The hotel is ideally located near Gulhane tramway stop and at a walking distance from Sultanahmet! What is more the area around the hotel is full of restaurants and cafes and is very lively. The hotel was sparkling clean. Overall an amazing experience. We are definitely staying here the next time we visit Istanbul.

Nothing. Everything was excellent.

Excellent location, super friendly staff, great hotel, clean room and excellent breakfast.

great location, very friendly and customer oriented staff. thank you a lot for understanding my situation and yours support

well, bath room could be more clean, it’s only the thing of disappointment((:

Excellent location

Photos 20 years old. Not 4 star. Nil maintenance. Very run down. Lifts continually breaking down. Noisy air-conditioning. Breakfast 2 star quality. Staff smoking all the time

It was fine for a 1 night stay.The view from room was great.The room was spacious enough for two people

The bathroom was not as clean as I am used to.They could offer a rate excluding breakfast as we had to leave at 5 am the next morning and we paid a rate including breakfast .

only the location.

When I searched for the hotel, I saw that the reviews of this hotel are good. Therefore, we booked this hotel, but some of the reviews mentioned problems such as bad drainage in the bathroom and the unfavorable conditions of the surfaces on different floors, when I asked about these reviews a person named Mustafa asked me why I only read bad reviews, which are few in number? Two days later, the hotel money was withdrawn from my account, and according to the conditions of booking.com, we had to pay at the time of entering the hotel. The day we arrived at the hotel, they gave us the rooms on the second floor before check-in time. As soon as we entered the rooms, we encountered a very bad smell, and I also checked the bathroom drain and realized that the water was not draining. We immediately evacuated the rooms and informed the hotel reception that the rooms are not habitable at all. Finally, at 3:30 in the afternoon, they gave us rooms on the sixth floor, which I have attached photos of. The next morning, we went for breakfast, and we encountered food that was smelly with horrible taste because they had been serving them for several days. One of the guests ate some scrambled eggs and insisted to one of the hotel staff eat them, and after eating, they realized that all the dishes were spoiled. Please see the attached photos. You can see that the emergency stairs were without electricity and turned off. It is better if you burn your money than to stay in this hotel. Everywhere in the hotel smells bad. Don't be fooled by many reviews, most of them are probably written by the hotel's own people. I would never recommend it to anyone.

Location and staff.

Could be cleaner (shower, passage carpets).

breakfast

it’s dated, walls need to be paint it, our room had a Ac badly fixed , not acceptable

The staff were helpful and friendly. location was also perfect

the hotel could do with a bit of paint to tidy it up.