The accommodation in particular.

Not applicable

Loved the sauna and pool and everyone was so lovely and polite

unfortunately the room we where put in wasn’t the cleanest and was facing the main road and it was very loud and could here fighting and something strange going on over the road in a hotel opposite which kept us up all night

Swimming pool, gin bar & restaurant

Cleanliness not as good as the main hotel

Very good breakfast,and it was very tasty Swimming pool nice and clean.

good location on cliff edge with short walk to the sea good size room and very comfortable bed lovely spa

a little old fashioned for our taste

Close to facilties

Extra price for breakfast

From check in to check out, a very well organised experience.

Nothing to report.

Location

Hard bed!

Breakfast and staff

Sand in the pool

The room was really spacious, huge bath and shower. Bed was comfy and room was clean. We used the swimming pool, steam room and sauna which was very nice and relatively empty. Easy to get to The Triangle. Staff were really friendly and helpful.

Bit difficult to find the room, could do with some signs in the lodge. Also car park is a bit difficult to get in and out of because there is no turning space, but we managed to get a spot which was a bonus.

The breakfast was amazing. The room was gorgeous..spacious, warm, and a fantastic bed.

Shower not very powerful if I have to find a negative

great staff and lovely breakfast

toilet in room was not flushing properly. Card keys for room would not work.

good food and helpful staff

mattress not that comfortable and duvet too hot

Nice hotel . Loved the spa and location was good

The best location in Bournemouth, the beach, is 5 minutes like the town centre.

The room was tiny-tidy, bright, and faced to the south. Maybe this is why the AC was set at 16 degrees when I arrived. It was freezing cold. Anyway, you can set it back, no problem. But missing the fridge and waking up to a gunshot every 5 minutes is a problem. No, it was not a gunshot; the room door shut was so loud, and the doors were so close to each other that you could hear everyone coming and leaving their room, slamming their door behind them. No, it was not their fault; you couldn't close the door any other way, only with a massive yank.

Cleanliness' very good. Spa OK but changing rooms a bit sparse. Bar staff excellent

Changing rooms in Spa are a bit basic . Only one working shower.

Excellent breakfast very comfortable bed great location and excellent customer service

Although the room we stayed in was spotless clean the decor was a bit tired looking