I was upgraded unexpectedly to a much nicer room with doors to garden and the receptionist who checked me in was exceptional. The location is fantastic Clean public toilets Friendly staff The decorations and surroundings

Cracking, walking noise from above rooms kept me up at night Continental Breakfast selection was poor with choices

The location, its right next to the beach and it easy to get to town.

The car park is closed, so you can either use one next to the hotel (£20 for 24hrs) or one further away, that you need to walk back from. The Hotel needs a clean, carpets throughout are grubby and looks like they are only hoovered in the middle and definitely not on the stairs. The first room was so far away up in twisty windy stairs (618) and badly signposted. It was so strongly smelling of cigarette smoke and overpowering bleach smell in the bathroom we asked to move room, the staff changed the room but made no comment to us at all, not even a smile. Windows in the room didn't open properly so it was stuffy and hot, any noise carries from room to room and also from staff or other guests in the corridor. No iron in the room, and the wardrobe door was damaged. No one answers the phone, so you have to trek back to the front desk to speak to someone.

It was shocking. Had rats running around outside our window. Crack pipes on the roof along with sex toys.

Everything. The room was not what we booked no free WiFi. Had to pay 24 quid for parking and complete state out our window. No air conditioning

The property is very antique which makes it unique. The creeks on the floor was somehow very satisfying as it represents the history of the building.

Location as close to beach

Rooms were dated. No phones in room. No fridge in room. No room service. No housekeeping. Scaffold erected at front.

the only thing that was positive for me was the location.

much could be mentioned. corridors very bad marked, not sure where to go. The room needs refurbishment more the whole hotel. It was dirty lots of dust in the bathroom hair next to the cupboard old socks ughhh

Close to the beach

Needed a good clean, painting and decorating, aggressive staff, uncaring staff, filthy dining room, food trays rarely replenished at meal time, etc.

Great location, with views over the sea and not far from the centre, rooms are a good size

Room decor and hotel in general feels tired and would benefit from updating in parts, this said the rooms are a good size, the beds are comfy and the shower/bathrooms are always tidy. The pool we thought was part of the deal but found out at the hotel it was an extra payment which felt expensive for the size of the pool.

I liked the double room was very big.The bed was very big and extremely comfortable and the pillows too ,there were the best .It felt like home the balcony and the view ,it was fantastic . Viewed fireworks on Friday ,ahhh amazing. Breakfast was very tasty ,so many meals cooked so well. I loved it..I will come again next time.

The issue of not offering room service to clean the room and toilets.In room 59 the toilet was holding less water in the cistern therefore it wold take time to be able to flush the toilet.It needs to be repaired

Good location

Awful hotel. Not very clean, not very nice, beds not comfortable, no lighting in the corridor, no windows in the bedroom

Doesn't look like in the pictures, it's more old then you think

The staff at the reception, especially Mr.Timur , Mrs. Andrea and Mrs. Olena were very kind and helpful. They helped me and my family a lot even though my English is not good. Me and my family look forward to getting back in when the weather is nice.

Location for room was spot on lovely view of the sea and the pier. Restaurant front of house and bar staff were VERY polite Hotel is a very short walk to the pier and beach

Reception staff could be more informative ie take the second lift to the 3rd floor but she didn't tell us how to get to the lift so we was walking all around the hotel then we just used the stairs instead not good when you have been travelling for a while with a dog Then when we checked out we WASN'T greeted with how was your stay we had 2 room cards only 1 worked the lady on reception didn't seem bothered Then when I gave my slip of paper for my car she did say wait outside your car will be here in 10 minutes it was like you've had your stay we got your money now goodbye Retraining springs to mind

That it accepted a small dog

Very limited places in hotel and grounds to have dog with you. Basically just the terrace.

Beautiful

Room 50 had a heard of elephants above creaking the floorboards and stomping the floor from 3:30-6am.. needs some serious work on soundproofing

Excellent location in proximity to the Beach.

The view of the Scaffolding out my window close to the main road. Paying for Wi-Fi 🙄.

Location and quaint hotel with lots of history

Room was pretty small and no window

Great value for money, we went half board and felt the food was very good for what we paid

Bed could have been slightly larger and more comfortable, was adequate though

Location good

It was good

Every think was nice

the location of the property was amazing!

the bathroom was a little bit dirty and dated

nothing

rude incompetent staff, dirty rundown rooms, the water makes your skin turn scaly

Excellent location and nice room great lounge to sit and have a drink and there was live music when I was there. Had dinner 3 courses very nice and well run by restaurant manager and staff. There is a pool and fitness room for a small fee. Will be back!

having to show id when checking in ?

location

tired, run down and in need of decorating