Staff is very attentive, room is huge, the view from our room was superb (view to the lake, thanks for that). Bathroom floor heating works well (hurrah !!).. For the first time in a long time in New Zealand I ordered a glass of wine and they brought the bottle and served me !!

Lots of doors to open to get to the room. Shower could be better. Vegan options are few in breakfast and dinner. Prices are very high for the room, food and drink.

We have been here a few times and it was great. Nice rooms, great pool, lovely breakfast. Went to a wedding which was fabulous. A lovely outdoor spot to get married.

The staff weren’t as good as they used to be and some of it is starting to look a little tired. Dinner at the restaurant was a debacle, however they did take it off the tab and apologised. Not what you would expect from a Hilton. For the money they charge we expected better.

Nice comfortable beds and spacious rooms .

Hard to understand what some of the staff were saying due to there heavy accents.My friend had an issue with the plug in there bathroom and despite being told that someone would check it out in 15 minutes that never happened. I wasn't told at check in that there was a secure carpark you had to pay for and it was raining when we arrived and though I used the park I got rather wet in the process of sorting it out. There were no porters to help with the luggage and I was also charged $450 bond for some reason. On checkout this was remedied and the man at desk was rather surprised himself that this had happened. The front of desk staff seemed rather overwhelmed .My friend rang front desk for 20 minutes and no-one answered. Ive stayed in Hiltons around the world and the Taupo Hilton was not up international standards.

Nice and clean, well kept, nice gardens

Quite expensive

Location, facilities, staff

Food! The portion size was very small and not good value for money! Tv did not work!

Nice rooms and pool

Having to go through multiple fire doors to get to room is unusual.

Room was lovely travelled with a disabled person so needed a mobility friendly room was good apart from no seat in the shower so she couldn't shower but the toilet rail etc was perfect.

the restaurant food this time wasn't as good as previous visit and the cocktail was mainly ice so that was very disappointing, however the waitress was amazing and a asset to the Hilton.

Rooms were spacious , floor heating in the bathroom , staff was nice

We couldn’t get overnight laundry