Location

Restaurant and bar facilities not very good

We always stay here the location is great and it’s just a lovely hotel

Nothing

Clean and easy to get to. Staff weee helpful and they had delish cold fruit bowls around. We had a complimentary mini bar too. Delish buffet breakfast in the morning. Make your own noodles, banana bao and crispy bacon.

Mini bar wasn’t stocked the 1st day though.

Location was great. Was right next to the lake. Bus top as you exit the hotel. Hacwlock station was 5 mins walk. Free steam room.

Le petit dejeuner

The breakfast was incredible, although most mornings at peak time there were too few seats inside that meant you had to sit outside in the uncomfortable humidity. Regardless, it was still a pleasant breakfast and we were always full with delicious food (what a delight getting to eat roti every morning!). The room was plenty big enough for a couple and the bed was absolutely huge. The staff were knowledgeable regarding all questions I had. The gym facility was immaculate - clear, cool and filled with bottled water. I was able to work up a sweat making me feel great! Lastly it was such a great addition to see the numerous snacks and drinks in the room that were free of charge - the gentleman who came to refill these advised us they were free and that made us feel so good. I quickly ate all the crunchy M&Ms and Toblerones. Thank you!

We had a non-smoking room, but when returning to our room after a long hot day, the room was filled with a smell of cigarette smoke - we have no idea where this came from, perhaps someone was smoking in an adjoining room. The hotel staff promptly set-up an ionizer in the room and left it there for a number of hours. Unfortunately this did leave the room with a different smell, although not as unpleasant. When requesting that the staff come collect the ionizer, they confirmed someone would but no-one showed until the following morning - we decided to leave the machine outside the room. Unfortunately the staff provided an incorrect information suggesting we could not use our cards to gain access to the MRT or buses, and as such we should purchase an EZ Card (£10 purchase with £5 being the credit available). After a day we realised we could simply have used our cards to touch in and out, ultimately saving us £5 each. The location in regards to an MRT isn't the best when compared to other hotels. I'd suggest walking to Havelock station and work out your route from there - Fort Canning station was a bit too far in the hot sun.

Good location. Easy access to buses and tge TEL mrt line

We had to change room because of unacceptable noise coming from the service duck next to our room. Then we were given a room with a connecting door to the adjoining room - and the soundproofing was poor. A noisy family next door didn’t add to our enjoyment of our stay with you.

location by the river, helpful concierge & reception, comfy bed

cleaning staff didn’t do such a good job; average breakfast spread