The mattress is so comfy! I love the bed. The size is enough for 3 people. The staff are helpful. Love the view from the window. The location is very convenient. Overall, good experience~I hope stay here next time.

The lobby is a little bit small. Feel crowdy when a lot of people waiting for check in or check out

Large clean and comfortable rooms, great size for Hong Kong, larger than most hotels and with a great bathroom. also very friendly and helpful staff,

The staff were extremely accommodating

The breakfast area was a bit cramped

地理位置

性价比

Room is bigger than other in HK

A bit distant from train

地点方便，距离时代广场和地铁站很近，餐馆很多，很方便。 员工友善礼貌，愿意帮助客人。早餐可口，选择多

Location and cleanliness

The fan in the room ( not the air conditioner) was so loud. The plug of the bath tab was barely working. Sometimes the staff didn’t open the heavy front door for me even if they were standing close by.

Локация очень удобная для быстрого доступа к метро и торговым галереям. Из бара на крыше открывается отличный вид на ночной город - это стоит увидеть своими глазами

Location is great, very convenient, close to eateries and shopping areas. Room is clean and comfortable. Concierge is very courteous and helpful (especially Derek and Alan).

A few (2) of the front desk staff are not so helpful, not compassionate at all. Arrangement agreed by reservation team is not agreed by front desk.

Very comfortable and the staff kindly found me a new room when I asked for a better view.

No shade by the pool.

Location, swimming pool and rooftop bar. Friendly staff and very clean.

We couldn’t get the air-conditioning to adjust in our room and when our lost luggage arrived we weren’t told until much later that day.

Location , housekeeper very nice

Service re special request

cleanliness was good

confusion in staff communication. and i can't get my invoice for reimbursement purposes

location wise its ok room good but mattress need to be change its curved breakfast is good but the staff is rude all they care there timer to finish and close and tell people to go

train the staff not to be rude

The location is excellent. The check in and check out process was very smooth. Overall the response and service of the hotel staffs are very good.

The room was not clean thoroughly when we arrived. The wardrobe is very dusty. The carpet in the room was stained and it was not clean properly.

Staff and location

Mainland Chinese guests being so rude to other guests and staff

Staff was good and helpful, spacious room and near to almost everything.

Everyday same breakfast, so boring.

The location of the property and the outstanding customer service

Location for smoking area in front of the property.

Location and pool

Nothing of note.

Spacious room, proximity to Causeway bay MTR station. Nice rooftop bar

The toilet flushing system was disrupted due to pipe issues.

The location is amazing, is close to causeway bay metro station 5 mnts walk , and in the middle of the city everything is around.

The breakfast, there is no change in the menu every day is the same . And i went with my wife and my son (13yrs) they said the room covers only 2 persons!!!! Which is weird , i travel alot and all the hotels it covers all the people which is booked under the same room . They charge me 4 days for my son every day 165 $ HK . And the pillows are so uncomfortable.