Fabulous decor and setting

Key cards struggled with the door access

Room was clean and the bed was comfortable. The breakfast was delicious

The room key stopped working and now my bank card won't work contactless either which is very weird.

gorgeous views

the bedding was abit dirty

Lovely room, staff and spa facilities. Stayed here many times. We enjoy our stays and we can take our little dog.

Fruit salad only choice on 3 course set menu. Did check. I don’t understand why the other choices were not veggie - chocolate brownie, cheesecake and sticky toffee pudding. Gelatine? Lard 😧? ???

The only good thing with Macdonald Kilhey Court is that the staff are very friendly and helpful, doing their best to make your stay a more pleasant experience.

This hotel is rundown and in desperate need of maintenance and a big upgrade. We stayed on the second floor in room 320 and 325 and even though it was only 17-20C outside the rooms were like a sauna and uncomfortable to sleep in. The lower floors were much cooler so the problem must be lack of ventilation. Our room had a cracked sink, missing parts for the taps, the toilet was leaking and very hard to flush. Everything in the room was tired looking including the pillows, giving you an impression that the hotel isn’t being looked after properly. On our second night room 325 had a graveyard of over 10 dead moths in the ceiling light and another few moths and bugs flying around the room, making it even more uncomfortable to sleep in. During our last stay at the Macdonald Kilhey Court we had a similar experience of the hotel being very run down, however then we also paid for breakfast that was another disappointment!! So this time we picked up a lovely takeaway breakfast from Blunch It’s unfortunate that both our stays have been such a disappointment, as the hotel is right next door to family and we were looking forward to using this hotel on a regular basis. When mentioning my concerns at check out both of the ladies at reception agreed with me that the hotel is in a desperate need of an update.

Comfy bed so slept well

Poor service at dinner, lack of staff and long wait to be served. Felt drinks and food were overpriced and food lacking in taste. Decor in the main building was very old fashioned and required updating.

Good location and friendly staff

Swimming pool is very small. Also block where our room was located was quiet tired and run down.

The room is comfortable. The spa and pool facility. The garden and lake. The staff is friendly particularly the Polish receptionist (I forgot to ask for her name)

The restaurant messed up my order, servers do not know the menu and are unable to answer questions. Instead of saying I’ll ask. I had to deal with “oh I don’t know”. Not great.