Friendly staff and facilities

No air-conditioning in the restaurant

- The hotel confirmed four rooms for us next to each other. In reality our rooms were location di different areas of the hotel - We asked for extra beds in three rooms, when we arrived none of the extrabed was setup in the room - The pool was super dirty - The pool bar was closed - We need to walked to different areas of the hotel to find pool towels. When we met one restaurant staff, he rudely said 'you can only have two towels'. Of course we know this policy!

the staff that all kind and informative.

old ceiling with weird -kind of dust- waste furniture (not ergonomic, don’t even know the purpose of the wardrobe door that keeps hurting my toes (as I said before not ergonomic) the bathroom doors that also hard to open- close because the handle untouchable hehe the towels also old and smelly

Not really sure what happen when I open the room dor my hed have no bed cover like usually they cover with big bed cover? I always stay here for couple day every time I'm back to surabaya for pleasure with family and also they don't supply aa usual bar soap and shampoo with the single bottle anymore just a big liquid soap and shampoo in 1 place that is not convenient to reach too, so many changes not really please with the changes 😕 And also for breakfast is no longer much choices of indonesian meals 😕 too. I be rethink from now to stay back here, so sorry 😞 why is less and less while we paid bit more than before? Please stay up for the all nick nack that guest need!! just little advice Thanks otherwise everything is general rate 😐😕😐

Not really sure what happen when I open the room dor my hed have no bed cover like usually they cover with big bed cover? I always stay here for couple day every time I'm back to surabaya for pleasure with family and also they don't supply aa usual bar soap and shampoo with the single bottle anymore just a big liquid soap and shampoo in 1 place that is not convenient to reach too, so many changes not really please with the changes 😕 And also for breakfast is no longer much choices of indonesian meals 😕 too. I be rethink from now to stay back here, so sorry 😞 why is less and less while we paid bit more than before? Please stay up for the all nick nack that guest need!! just little advice Thanks otherwise everything is general rate 😐😕😐

Quite good

Short of good communication , language barrier

We have been coming here for over 25 years. The layout, the gardens, and rooms are nice.

The breakfast has little or no western food

ALL staff fabulous and friendly.

I've stayed here many times before and this hotel holds many special memories for me and my family, but post-COVID it's needing a bit of love and care. Would love the pool-side pizzeria and kids' pool slide to return. The apartment block looks to be in need of some renovation. I hope it's just a matter of time before this lovely hotel returns to its best 😊

Staffs are good.

Need about 45 minutes to check in by standing at the reception. Less attentive.

Almost everything i like

Room for breakfast is too small

pool was nice and the staff were friendly and helpful.

it seemed to be a bit rundown, the pool could have used a cleaning, water damage in the rooms and throughout the property

nice rooms

no lift , have to carry luggage up in staircase . food average.

The pool site. Looks like we're in Bali.

That it's not like a any tall building kind of hotel. Everything is easy to access.

The wi-fi speed was on the low side (5 Mbps average) and it'd be nice if it was at least 50 Mbps. For travelers or maybe content creators a decent internet speed is a must. I don't know if the AC filter in my room has been serviced or cleaned but, thanks to it i've been coughing ever since. The room looks clean but it can be cleaner in some spots like under the bed, behind the tv, i saw some tapes on the wall, and etc. Overall i'd give my stay as a solo traveller 8.5/10

Location and price

Too few amenities provided...

Staff were polite and friendly and house keeping did a good job.

Unfortunately the website does not reflect the hotel. There is no bar i.e. its a dry hotel, the gym was closed, there is no pool table and the tennis courts were closed. There are no animal enclosures as per the photos on the website so overall pretty disappointing. The swimming pool was very cloudy which leads one to think the pump is not sufficient and they do not manage the mosquitos which is easily done. Using covid as an excuse is now outdated. The management have let this potentially good hotel down.

The rooms very roomy

I got sore knee. I didn't like walking down the stairs

near to center, comfort

choice of breakfast