The restaurant is good. Th staff are very kind abd well trained.

The room that I stayed in is not well soundproofed.

Location

Room is too cold despite air conditioner had been turned off, water in shower is not hot enough

Breakfast was sufficient. Room was clean. Car parking was good at the front of the hotel. Swimming pool access good, but not enough shade or seating.

The room was smaller and not well laid out. Room decor was not up to spec. Reception was on the first floor and welcome was not up to spec. Normal car parking is awkward under the hotel. Reception on first floor and access restricted during our stay by maintenance on escalator.

I love the price and location and the staffs. And I received a nice surprise in a form of a free breakfast.

The Hotel is probably 7 years old and maybe a renovation will be needed for the lobby and restaurant. For the room, I think it needs a little extra cleaning.

(+) -Kamar sangat rapi -Design sangat detail dan bagus -Fasilitas seperti gym, pool dirawat dgn baik sehingga nyaman ketika digunakan -Kamar mandi bersih -Speaker pada kamar unik menambah nilai plus

(-) - Toiletries kamar mandi kurang lengkap, contoh : tidak ada sisir -TV otomatis nyala sendiri, cukup mengganggu karena harus dimatikan scr manual -Makanan saat breakfast tidak terlalu beragam -Mestinya disediakan handuk kecil pada tempat gym -Tidak ada welcome drink -Tidak ada laundry bag sehigga sulit ketika mau laundry

Nothing

Location is bad. Not near to anywhere. Nearest indomart is about 500m. The mall is abt 2km away. Definitely need car. Carpark is dark with super narrow isle. Room is not big and carpet is dirty. It doesnt even have wardrobe. So no bathrobe for sure. They only issue 1 card per room of 2 pax which created so much inconveniences. Very minimum toiletries. Only toothbrush n 1 tiny comb. No hand towel, no face towel, no shower cap etc. Shower head angle is stuck so its not adjustable at room 1908. They uses cheap soap and shampoo. Better bring your own. The $12 breakfast is misserable. No meat item at all. Only sausages and egg. Many carbs items. Fruits are just pappaya and honeydew. Coffee machine broken on day 2 (i stay 3 nights) so no cappucino and all. Swimming pool is filthy. And they decided to clean it on saturday morning when its weekend and many kids want to swim. Afterward they decided to close the pool completely. As for the rate, they charged different rate for the 2 exact room i booked and they said it from booking.com

1. Happy and enjoy with variety and quality of breakfast, congratulation to the chef and team. 2. Room setting for twin room with additional extra bed/sofa genius idea, suitable for family trip. unfortunately only stay very short day.

As 4 star hotel overall good, only minor cleanliness there is a spot at flat sheet. Sensitive issue Arrive at midnight have problem with signage your hotel. Lost entrance then make long turn 1 more time, Need clear signage that visible while driving. My opinion this one of weakness from Fairfield Mayjend Sungkono.

Thank you so much for the excellent services, friendly staff and warm hospitality.