shower, breakfast, shuttle

There was a loud whining noise coming from the bathroom during the night.

airport shuttle

bed not very comfortable

Rooms are comfortable

I have found hair in the breakfast sweet bread.

reception staff, including smiling mayla.....cleanliness impeccable....room in very good taste, quality bed and pillows, efficient shuttle service to airport

quality of hotel restaurant food very ordinary

Location was near the airport and the shuttle facility was good.

Room was too congested. . Even drinking water was bought . Food came in too late...lost interest to eat by the time.it was delivered.

very frendly staff

bookink.com

Good position

I don't think the towels are washed properly. They still smelt pretty bad, which is pretty disgusting to be honest

free shuttle service

wifi didn’t work

A great stayover if you have a long stopover between flights. We arrived at 2 am and used the shuttle. The staff helped us to check in quickly and as one only needs a bed, a hot shower and breakfast before the next shuttle to the airport this is perfect. The hotel was also accommodating and let us do a late check-out.

There was a problem with Booking.com. On the website, I could book a triple room but could not select 3 people. (It was for my husband, my son and myself). I did send a note about this problem to the hotel. When we arrived at the hotel they gave us a double room - it took some time to explain the issue and we had to pay extra for my son (understandable) and wait for an extra bed to be brought to our room. We also asked for another towel for him that did not arrive. Maybe not the hotel's fault but having to deal with this at 3 am in the morning after a long flight is not pleasant)

At least the beadsheets were clean!

The pictures from the booking are totally diferent from the reality! the rooms are very small, not even a bottle of water in the room, dirty bathroom, dirty clothes, old and broken and dirty furniture! there is a smell of.....chlorine and dirt in the whole hotel! I regret I did not made some pictures

Nice room, clean, in center of Guarulhos

Wifi is simply useless, totally unstable