location is great. room is clean. staff are friendly

Transportation from Airport to hotel Hotel price

Comfortable and spacious, with many facilities within the hotel itself as well as connecting to the convenience store next to it

N/a

The breakfast was value for money. The variety provided was reasonable. Location of the hotel was central as it was within walking distance to Sapporo Station and a number of snapping malls and eateries.

The selection of TV programmes was very limited. Would appreciate news in English; not just in Japanese.

Nice location and good service

Small room, especially toilet. Have bumped into the door multiple times.

Excellent standard provided by the staff. Room is clean Breakfast is good Location to JR rail is excellent

Nil

Front office staff had a good command of english and checked us in in record time, thank you. Charming and young Fo staff are. The room was very comfortable and the amenities complete, thank you very much, though the room was not located at a high floor, as requested, but a middle one. Looking forward to a specified floor next time. Laundry was efficient and clean. Received our items on time and neatly wrapped individually(!). Very impressive.

The gym being “tight,” reservation requirement was understable but the lady at the gym’s entrance with whom we inquired was not very encouraging and slightly uptight with her responses…seemingly having a sore day.

Good Breakfast / Good Location

Bigger Rooms

Good

Staffs need improved English speaking

spacing suitable with the price and location. convenience with Seico Mart downstair at lobby.

staffs were not professional. made lots of mistake with my room reservation.

I do not see anything I like at this specific hotel.

Room is too small compared to the price paid. I have stayed at the same hotel six months ago and the price was half. This hotel has only one restaurant ran by cheap Italian chain restaurant not suitable for IHG hotel chain. Burnt pizzas, lack of beverages and staff were rude.

Good breakfast & large triple room, good location to subway entrance & JR Sapporo station

None

Comfortable room. Large bed but leaves little room for luggages. Great & unblocked view from my room. Very helpful staff. Quite convenient - access to subway entry (#21) is less than 50 m away (no lift for luggages though). If you need access to lift, use #23 or #24 with is only across the road.

Breakfast choice is limited considering this is a 5-star hotel. Feels a bit old and tired.

Location, clean and comfortable

Breakfast outlet was closed. All day dining offers only pasta and cake sets, NOT full buffet menu.

In room dining and food outlets

The staff was exceptional! Extremely helpful even though there was a language barrier, they were always wanting to help make our stay enjoyable be it assistance in directions or booking a taxi, etc! The Simmons beds were extremely comfortable too!

The rooms were a bit small but is common in Japan. We had in each room 3 big check in baggage and a hand-carry and both rooms did not have enough space for these.

rooms were comfortable and clean

the hotel has no direct access to the subway and having to move suitcases in the snow isn’t easy other hotels have access to subway