The front desk manager, Melody and the night duty manager Alex was excellent in looking after my arrival. Furthermore, the breakfast staff is so polite and attentive, its beyond my expectations for a 4 star hotel, definitely getting a 5 star service.

The TV is a little too old, resolution can be higher.. All in all the overall deco is a little dated. and there is no proper lounge / executive floor. The lobby bar can be more comfortable. the Bed making needs a little improvement. the signage to get into the hotel from street can be clearer..

We really enjoyed our trip to China. Beautiful country, nice people, delicious food. We would like to thank all the staff for making our stay at the hotel a very pleasant experience. The hotel deserves all 5 stars for its service, cleanliness, friendly staff, great food and all extras like 'happy hour' with free drink and snack.

Near to the airport

Nothing

The hotel is fantastic. I loved it. The hotel staff - they are all brilliant! Helpful, lovely, friendly people, always smiling and great English skills! The in room dining was very good quality and well priced, I enjoyed two very delicious suppers! The facilities are amazing. The breakfast buffet room is stylish and kept very clean, staff are attentive and helpful. Breakfast was amazing. Great western options. I enjoyed the fresh bread every day and multiple spreads, this hotel even serves cereal which is rare in China. Sausages, bacon, baked beans, grilled tomato, fried mushrooms. There was even cold meat options for my carnivorous parents were excellent, smoked chicken, salami, and others. Fresh fruit and tinned fruit, fruit and plain yogurt. Everything was amazing and if we ever go back to Beijing, we would choose this hotel. The area is actually very laid back, Soho is just a 10 minute walk away. Close to subway station. The rooms were warm (December I visited) and very clean, massive windows which took in all day sun. The bathrooms have been renovated, they look new and fresh, super clean! Instant hot water. Great water pressure! Large showers. The swimming pool is gorgeous, the water was not very warm but warm enough. The pool staff also are fantastic. There's a lifeguard on duty. Swimming caps are necessary for swimming, they have these for sale. This hotel was a pleasure to visit. Thank you.

The room I had (3023) was right next to the elevator which I didn't think would be a problem; but it did have a few issues; 1. the door sometimes wouldn't open using my key card. Three or four attempts to open it sometimes. Luckily I'm a patient person. 2. Also there's a slight gap under the door, so I could hear people talking near the elevator and hallway.

Had a great stay. Breakfast was nice and the location perfect to my needs. Definitely would stay there again!

Breakfast had wide range of options, location is not bad

Taxi service is in generally hard to get. esp evenings

I'd like to warmly thank the staff of the hotel! You guys not only showed the best guest service and professionalism, but also turned out to be wonderful people! Thanks for finding my phone, it had pictures from all over our trip to China. I was incredibly upset when I lost it in a water park far from the hotel. You've made something impossible by returning it. Thanks a lot! You are my heroes!💓We will definitely come back and recommend this hotel to friends and colleagues.

Very helpful staff (it is important when you don't speak Chinese), good location, good pool and usually not crowded

Nothing, all good