The location, easy parking, friendly and helpful staff, attractive building, room was spacious, good tea/coffee options in room. Nice toiletries in bathroom. Good shower.

Cooked breakfast was sparse. Tea tasted awful at breakfast, maybe the water? Tea was fine in room, no after taste from water. Ate once in the evening at the hotel but very disappointing and expensive. Also a carafe of wine was expensive £20, when we sat out on the terrace. A definite feeling of hotel being frugal at breakfast and dinner.

Lovely big room with a large very comfortable bed. The shower in the en-suite had a good strong flow and the water was hot and easy to control.

Our evening meal wasn’t at the standard we were expecting.

The staff were super friendly. The location is great with easy parking.

For the amount I paid for this stay - it didn't quite live up to the expectations. The location, building and staff were all great. Though the room definitely wasnt- the shower wasn't clean, there were some bugs in my bed I had to remove, and the bed linen wasn't ironed properly (visible burn marks!). I also arrived on a Saturday night just before 10pm and the bar was already closed! I had high hopes for breakfast to make up for the above. Even though the staff were friendly and attentive - the food was extremely bland with overcooked eggs. I don't usually write reviews, but I booked this place as a treat after an intense few days at work, and looking back I wish I had booked somewhere else.

Excellent atmosphere in classic surroundings with a hint of modernity

Nothing

we loved the room

we found our evening meal to be very bland and dry could of done with some gravy may be on the side. My Tomahawk pork was very dry and my partners lamb was the same we asked for a Bloody mary, which when arrived was basically a tomato juice and vodka. When asked for some tabasco and wourcester sauce and may be some celery, as a bloody Mary should be made, was told they do not have any ? Our Breakfast on Saturday well i have never seen bacon so well done before in my life it was like crackling, the poached egg was over done with a hard yoke. Sunday the waitress gave our breakfast to the wrong table which caused us an hour wait in which we could have done with out as we had a 6 hour drive home. The problems with this hotel seem to all stem from the kitchen

Great location

It ok

The location was really nice, the stuff were kind and helpful. The room was cosy and beautiful Probably we would come back, but only if we can get a better price, as some of the things weren't so perfect for the price we paid for a night only.

Didn't had toilet brush which was a bit awkward. The fruits from the granola breakfast were defrosted from the freezer instead of using fresh fruits, so they were awful at taste and texture... Wanted to take a bath but the clogging button wasn't workind, the water went down instantly, and yes, I know how to use one, but this was was just for design, so I had to use a plastic bag to clogg it.

Very relaxed atmosphere in beautiful surroundings

Certainly we will come back,a big room,clean and in the castle and the free alc apple cider from local farm was verry tasty.

Nothing.

Spacious room but the reception staff really make this place - they are so lovely and helpful. Great breakfast.

Our dinner at the restaurant was a very unusual combination of flavours that did not appeal to me and there were huge delays between ordering and the meal arriving. I felt they must have been understaffed in the kitchen but there were plenty of waitstaff. Perhaps more classic dishes could be offered. Breakfast on the other hand was excellent.

Pleasant & comfortable with friendly helpful staff.

location..room size...architecture..staff

missed housekeeping one day..wet towels..restaurant average

Hotel is in great location and in lovely grounds. Breakfast is cooked fresh to order and the coffee is a good standard. Staff are very helpful and professional.

No air conditioning in an expensive suite and the bath tub would not fill up due to a faulty plug. Small I know but when you pay a premium price you expect a certain standard.....

I like that breakfast was served and not a buffet, good location to walk into central Truro, nice outdoor spaces

being an old building adds to the character, but there seemed to be a noisy boiler unit going on from about 6 am to 9 pm probably nothing you can do about it and no big deal but if you can great, it did not deter from the excellent place that it is, would totally recommend it

The whole experience

Nothing

This was our mini honeymoon we had complimentary bottle of fiz and breakfast in bed. We only stayed one night sadly due to our cows calving otherwise we would of stayed a few days

N/a

We always stay for a treat when my daughter is home to cornwall with a trip to the theatre.it the alverton is a refuge of peace and tranquility,the staff so helpful and friendly we love it,excellent food and service.alas last visit a problem with drains in our room,but staff did their best to try to resolve.highly recommend.

Nothing to dislike

Everything was fantastic, from location, staff, room 29, food etc. This place is old but full of character.

There was no fitness room, gym/pool.

Friendly, comfortable,smart.

Spacious, comfortable, refined room

Service of second courses at breakfast was slow. Delay in laundry turn around time - was in fact greater than promised 24 hour service.

The former church convent turned into a 4 stars Hotel was perfect. The ground setting at the rear garden is so pretty. Rooms were large. Clean and comfortable. No fault. We booked for dinner and found the prices were fairly reasonable. Service was impeccable. Included Breakfast was very good indeed. Overall everything just nice.

Nothing.

Excellent Room, Function Room was exceptional. Breakfast was very good

All very positive

The staff were extremely polite and courteous ,the accommodation very good and the venue unique due to the historical background. A stroll around the grounds was a delight with the springtime crocus and daffodils. We only had breakfast which was very good choosing from an extensive menu.