Beautiful hotel at the exceptional location, view is fenomenal! Clean rooms with a lot os space. Great pool on the roof. Super good breakfast! Highly recommended.

We loved the hotel too much. We stayed in a sea view room. Baku view was breathtaking, I recommend sea view room to everyone. We liked the detail of the tub and capsule coffee machine in the room. The rooms were stylish, clean and comfortable. The breakfast was very rich and satisfying. the staff was very polite and helpful. they helped us a lot and let late check out. The piano concert in the lobby was very enjoyable. Also we liked spa, pools, jakuzzis and sauna. I recommend the hotel to everyone, i will stay if i come to baku one more time.

We liked everything

My working visit to Baku turned out to be amazing and beautiful. This is my second visit to this beautiful city. The first time I stayed at the Four Seasons Hotel near the old city. This time I chose Hotel Fermont, which is located on a hill with views and within walking distance of the old town. I was expecting beautiful views, but the reality exceeded my expectations! At reception I was absolutely pleasantly surprised by a manager named Shahin Hasanov. I travel a lot so I have a lot to compare it to. In my opinion Shahin is the best manager I have ever met. His way of dealing with customers is not just professionalism, it is a rare quality of humanity, charm and friendliness! It's a long time since I met people so responsibly and sincerely related to the business they do. The second positive surprise awaited me when I entered the room! This room is amazing! The view from the window is 180 degrees! Beautiful observation deck providing a realistic view of the entire city! The hotel itself is in beautiful architecture and design! Superb service. My next visit I will not experiment and choose only Fermont!

I had splendid and pleasant stay at the hotel; the rooms were pretty good with all needed facilities despite there was a difference in size of the rooms while the price remains with no change. The hotel facilities are above expectations where there is very big Spa and also the breakfast was excellent with many choices. The staff specially concierge are very helpful and would go extra mile to satisfy the customer, Special thanks to Jamal and Yunis.

The only concern is that the hotel is slightly away from the city with minimum services around also the heating system makes the room very warm without any ability to reduce the temperature below 21.

location. friendly staff

all good

the hotel was suburb and so nicely furnished

little bet Far from centre

very nice and quite

nothing

the view.

the fact that the staff are not friendly with Check in. no valet service. no AC. the bathroom light went on and off throughout the night that had to call maintenance in and all they did was switch off all our switches. the bed sunk into the middle. the pillows smelt like smoke. the tv channels is all Russian no English besides two news channels. they disabled my door card an hour before my Check out time.

The room was on the 23rd floor with stunning views. Due to some issues with the initial room on the 11th Floor, we were upgraded to the 23rd floor!. The breakfast was amazing and the staff were tremendously helpful!. They even gave us free complimentary breakfast. Fairmont Baku is definitely one of the best hotels in the world!

They could put some flowers, greenery etc in the rooms to add a bit of colour. In addition some snacks like cookies etc.

Great view of the city and Caspian Sea! Helpful staff, good variety for breakfast. Golden level gave us free dinners at the restaurant on the 19th floor, they were delicious. There is a big IMAX cinema in the adjacent tower, to get there you don't even have to go outside, just go up to the 4th floor in the elevator. The SPA is huge! I had a massage there, it was lovely.

Everyhting was great, nothing to complain about.

Had amazing city view room on 17th floor, wonderful staff and the choice of breakfast was very good.

building and interior has a great design , wonderful location of the hotel , comfortable room with spectacular sea view , friendly and helpful staff , nice breakfast , good spa and swimming pool zone .. all additional requests are fulfilled easy most of the time

one day after room cleaning we have only 2 towels instead of full set , we returned late in the hotel and asked for the missing ones ,, unfortunately we did not get it ,, only next morning after second request it been done;-))

every thing - location, design and the customer service

nothing

loved the views, close enough to the places we wanted to go.

it was new years, obviously a bit busy. there was a bit of a mess for us initially, however the manager heard what happened and apologized. all was good after that

The view is simply amazing, even on a cloudy winters day! The floor to ceiling window overlooking the sea provides a stunning and rewarding place to sit and relax(worth paying a little extra for this!), and at night the city as well as the building itself lights up! Breakfast is excellent and worth the price. The room is super comfortable, the pool and spa area is complimentary and of a high standard. Nice room toiletries as well! It's an experience and worth staying for even one night if you can afford it.

Bit of a delay at check-in (even after the stated check in time) but the staff handled this well and provided a complementary drink, which after a long flight was very welcome.

The reception staff is very accurate and supportive

Room service menu is not loading. There was a leaflet regarding Sunday brunch in the room but the brunch was cancelled when I came for it.

the view from the room was gorgeous. the room and the bath was clean.

The worst Fairmont Hotel I stayed in. 1) We arrived at 2:10 p.m. to the hotel and the guy at the reception told us that the room is being cleaned now and literally in 5 minutes they'll finish and he'll give us the key. We waited for 20+ minutes, the receptionist just disappeared. When I came back to the reception to ask if the cleaning was finished, another receptionist told us that our room was ready a while ago... 2) The minibar was LOCKED as if the guest who is paying 320 USD for one night would steel something from the minibar. It appeared that you should leave a deposit ±200USD (All together in the minibar could barely cost 40 USD) and then somebody will come and unlock the minibar. And the most interesting part is that you know about it only after you get to your room. Nobody explained us about this "rule" while we were being registered. I had to go downstairs to pay the deposit and wait in the room for 15 minutes for the "minibar guy" to come to unlock it. And of course while checking out we waited for another 20 minutes for the guy to check if we took anything from the minibar... 3) The breakfast was just awful. At first sight it may seem that - wow, so many dishes, so much choice! But in fact, all the cheese, sausage slices, fruits and vegetables were very weathered and I am more than sure that they were put back from previous days. When I asked where I could get a coffee, a lady poured a coffee from a pot as if I was being served in the airplane... Come on! you are a 5* fancy hotel! You could afford yourself to buy an automatic coffee machine and put it there for people to chose what they want to drink - cappuccino, latte, espresso or whatever... It should be a shame to serve such breakfast in a country with so mind-blowing cuisine... In conclusion - save your 22$/person for the breakfast and have it at any lovely place in the beautiful city. You'll enjoy it 100% more.

Nice room with great view of the city & the sea.Everyone can find the food he likes on the hotel’s breakfast. Beautiful location, no gas pollution, pretty quiet. We would like to send our special appreciation to Jeyla from reception who provided us with support and care. Many thanks for her friendly attitude.

Everything is fine