+This is the best location to visit most of the attractions in Old City. Everything is 10-15 minute walk (except Hyder Aliyev Culture Center, which IMHO is the standout attraction in Baku ) + property has beautiful interiors, very charming classical themes . Grand lobby, magnificent pool + hot tub + process for customer interaction are strong. The hotel checked about the purpose of our stay via what’s app and then decorated the room tastefully to help us celebrate the occasion. + old city view is fantastic, we had a balcony that enabled us to soak in the beautiful night scape. Especially, graphics on the flame towers

- Dinner at the Italian restaurant zeffrano was disappointing. Not at all in league of other dinning options in Baku. Not value for money - maintenance in SPA area is not keeping up. Steam room door was grinding on the floor and hard to open. The inner door of the sauna was rusted. Biggest bummer is that spa is segregated as male female. Where as Ritz Carlton does Family and Adults segregation. IMHO, the latter works best for modern times. - Concierge was diligent but not delightful. We need suggestions not just answers. Provide alternatives, for activities when possible.

Every single thing

Nothing

Service, Ausstattung , Lage, Sauberkeit

Abendessen

恒温泳池很大，几乎没有人。地理位置好，阳台视野好，看日出看烟花，看海都不错。楼下有个环岛，车水马龙。员工素养佳。餐点口味还可以。每天送的天气卡片很漂亮。问员工想要一张历史博物馆的，之后送了一周不重样的，很喜欢。

餐点种类多一些就好了。

Location, room, breakfast

Plastic bottles for soap, shampoo and conditioner. Not up to the standard please replace

location - bed

The toilet needs maintenance , especially the shower .

Everything met my expectation

Nothing

Gorgeous room. The location of the hotel was central. Breakfast was lovely and the people couldn't do enough for you. Swimming pool was lovely, could get my hair cut and blow dry. The hotel had everything.

Leaving.