Hotel amenities - Balcova Termal Pool is superb as always.

Proximity to the shops

The hotel was rundown, the room was smelled of smoke, there were cockroaches in the rooms and corridors…overall the facility was very poor.

Half of the waterslides were not working properly. The Turkish bath was not properly heated and the door was not closing as it should.

Pool was very dirty we found pads inside the pool and the pool water in general smells

Free use of the aqua park

Staff only speak one language and can’t understand anything you say and are very rude and impolite, food could be better

Peacefull Animals around

Wifi week not possible to use from the room

need a serious upgrade

The aqua park was run by amateurs. Half the slides were off bounds due to not being bothered to put them to use. Had all rubbish and trash in them. The hotel’s breakfast was below basic. no care whatsoever for customer satisfactory. It isnt worth half the price you pay for. Even The door lock was faulty. Hotel needs to be looked after properly. Ive even witnessed another customer mention the lack of quality of the food theyve paid for during room service.