We really liked the beach, pool area, restaurants and staff. Room was clean, A/C worked well and the casino was a plus.

Nothing.

I think they have to improve the entertainment. Day entertainment around the pool is boring and post shows at night as well. Dj music selection in not varied.

clean, gorgeous, good looking

The beach is great. The French and Italian restaurants are good.

I reserved a room with a queen bed but got two double beds. They just offered to put the 2 beds together. Roaches in the room. The air conditioner hardly blows. The phone got disconnected on the 4th day and was never fixed. Concierge staff tries to sell you time-shared options instead of focusing on the service. Workers sit on the beach near customers, having lunch and making noise. Ignore the Mexican restaurant; the buffet is better than that.

Beautiful grounds, pool, beach. The restaurants and buffets were delicious and the staff was incredible. the shows were so much fun and the entertainment staff did such a great job engaging everyone. It was clean, albeit a bit dated in the rooms. Just a perfect and wonderful birthday trip with my mom.

Nothing, it was all great. The rooms maybe could be updated, but who cares. we barely spent any time in the rooms.

easy to get around, nice pools, staffed well, clean

The food was subpar. nothing was ever hot.

shows good during week days. bar selection good. food was good in some places and fair at others Japanese restaurant was the best.

Air conditioning was non existent our first room and barely worked in the replacement room. After 3 times contacting the hotel it was never fixed and no follow up from staff. weekend entertainment in the evenings was nothing special. Mexican restaurant was poor. pool was chilly many of the staff couldn’t speak or understand English several times the front desk staff said they would check our request but didn’t follow up later with an answer or solution.

the speed of golf car inside de facilities

The stay was nice overall for a stay with family. The beach was ok, although it had seaweed. Food and restaurants were good, with some exceptions (the Mexican and Greek restaurants are not worth it)

We are quite disappointed with the staff. It seems like people are not happy doing their job and their manners are not nice many times. We do not know the reason behind that (works conditions, etc), but mainly due to that reason, we would not go back to this hotel

The staff were wonderful

Unsanitary conditions, didn't follow covid protocol

beach, central air in building

need more drawers for staff, better control for food quality , straw for cocktails is still needed or should be available for each guest , the same way as water bottle is available

Loved the beach. My favorite server Aurelis in the restaurant who was very caring.

I did not like instant coffee served at breakfast, It used to be ground before. Shame for Iberostar. Also a very loud beach party did not let us sleep. It should have been moved away from rooms and not run past midnight.

The service and all the amenities.

The menu and the food at Mexican restaurant.

We loved nature, gorgeous gardens, fitness center, restaurants and buffets. Seeing flamingos and ducks everyday during breakfast and dinner was awesome. I loved group fitness classes; yoga in the morning and boot camp at the evening. It was fun! Buffet was super tasty with plenty of choice and it was different every day, so we enjoyed food a lot! We also appreciate easy and fast COVID-19 testing!

1. We didn’t like false advertising about free transportation to the airport and back. We had to pay for our taxi, while it said that it was included when we were booking. I reached out to the hotel in advance, was given an email address and they stoped replying at some point. 2. Also we booked spa suite, but no one at the hotel could explain us what are we getting with it besides 50$ of for about 1 hour 200$ massage and two beer cans in our room bar. 3. One day we asked for lunch boxes for an excursion day and we been kindly provided with them, the other time we asked and another lady at the office said it’s simply impossible and she doesn’t know what we are talking about. We understood that she just wanted some money for paper boxes. 4. Beach was really dirty with sea weed. I understand it’s a bad season and nature, but it could have been cleaned more often. 5. Restaurants reservations - there were 6 restaurants and all of them were booked when we arrived. We were able to do 3 reservations just for late evenings around 9-9:30 pm to Italian and Mexican only. We were there for a week. There is big disconnect between Booking.com and the hotel. Even the hotel the hotel managers don’t seem to understand the features they are advertising on this website. We understand that COVID has effected tourism, but for the amount that we paid for tickets and hotel is simply too high to justify these shortcomings.