Friendliness, Considerate, courteous. We got surprised by staff in a very positive way.

The hotel Iberostar Dominicana was closed. Nobody was there. Like a ghost hotel. Since I had not booked a transfer how would I have known that the hotel is not open? Booking.com even asks me now for a review for a hotel that is not open, yet and the booking stated non-refundable, even though I had chosen “refundable.” You have to make sure that you are pro-active as the customer so that you don’t get too many surprises. I got lucky because I have a friend there and he helped us, however no email or warning or pro-active notice from the merchant to let you know that your hotel is not open. Since it was our honeymoon I called and because I know also some Spanish I got help and and the Dominicans treated us like royals, however not in the hotel that this review is for.