the property was very clean and the staff was wonderful

there is no noise insulation and we heard every step the people in the room above ours made all night and got no sleep. you could hear a lot from outside as well but that wasn’t nearly as disruptive.

It was clean, friendly staff, and quick service.

Clean rooms, convenient location, lots of outdoor activities to enjoy, nice, responsive staff.

Room a little tight for 3. Beds-/pillows could be more comfy.

location

We decided not to stay and we were not in the room for one second. We asked for a refund and management said no. In my world the "customer is always right" - and in an effort to keep repeat business - you try and compromise or work with the customer in order to make amends. Management just flat out said no refund period. I will never go back and would tell people not to choose this place as it is not the place you see on the site.

The location and staff

The room smelled musty and felt damp

The staff and the property...and The amenities and the ability to borrow a beach umbrella

That it is on the "bay/lake" side and not the ocean side of Montauk and that the beach was not exactly connected to the hotel. The online advertising is a bit misleading,

I asked if they could put balloons or hearts in my room for my husbands bday. They did at no charge. And the room was clean, comfortable and staff was wonderfully helpful and very sweet. I can’t wait to book another stay!

A microwave in the room

Tricia was a complete joy. The couple that took care of the grounds and rooms were fantastic.

no microwave in room