Hotel room & bathroom were lovely. Very nice & clean. Nice tea/ coffee facilities. Breakfast was delicious.

No lift. Stair carpet is worn.

Location friendly helpful staff lovely clean room

Location excellent awesome staff wonderful breakfast management was above average in customer service would stay there again

Elevator and cosmetic updates to the room however, would still stay there again though because great staff attentive far exceeds a cosmetic repair

The hotel is only a few minutes from the London eye and westminster…it has plenty of tv’s in the bar to watch sport. It also has keycard doors for ease and separate keycard doors from the pub to come and go.

Before booking I read the reviews so I knew of the downside - it is situated next to waterloo station so it will be noisy with trains and buses on the street.. ear plugs are supplied.. no lift as it is a old building so get those steps in.

Second visit and it didn't disappoint. Staff are so nice. Room was grand.. Small but clean. Loads of amenities.. No skimping on the shower gel!!!! Breakfast was again top class. Storage of luggage is also such an asset. We were well looked after. Return visit inevitable.

The hotel is located very close to the city center and main attractions. They offer a good English breakfast, which we enjoyed. Stuff is friendly, and they also agreed to store our baggage a bit longer after check-out.

The building is old, and during summer it is pretty hot there. Windows can be opened only a little. Our check-in was possible later than the hotel offered during booking, and no prior notification was sent to us, so we needed to wait for a while at the bar. There is also mold in the bathroom.

Great breakfast. Staff were amazing, so friendly and helpful. Great location, walking distance to Southbank and to the London Eye. The bar has a great atmosphere - at the end of a busy day sight seeing, nice place to have a cold beer and food. Definitely recommend the chunky steak pie, delicious. I would definitely stay here again when back in London.

The stairs were a shock but after the initial ascend it was ok. Got used to them.

Staff very welcoming. Basic room but clean. Central to all facilities and sight seeing locations. Fantastic breakfast.

It is next to train station can hear train when window open but they supply ear plugs.

Welcoming and really comfortable. Good value for money. Great breakfast

Third floor room meant a big of a case drag!

Amazing food!

WiFi didn't work

clean, as described, great location

Excellent staff. Really enjoyed the breakfast. Good bed and bathroom. Easy to get around with station adjacent.

The stairs.

The location was the best we’ve stayed in London, the breakfast was good, the staff were great and helped us store our bags before the pub opened!

The mould in our bathroom and room was probably the worst my partner or I have had to endure, and we’ve lived in the UK and reported mould issues that weren’t nearly as bad to landlords. Looks like they’ve attempted to ventilate with a fan, but the issue is far too deep. Don’t think we could stay again, the smell was so horrible even with the door closed!

Breakfast was nice with plenty of choice

perfect position, right in front of the Waterloo station. the staff is kind, breakfast was included and tasty

no lift, cleaning could be improved

The location is awesome.

Room was spotless and had everything we needed. Fabulous chocolates and artisan coffee bags were left every morning. The bed was so comfortable. Breakfast variety was great, from hot meals to a cold buffet with cereal, pastries and fruit. The staff were friendly and nothing was too much trouble. Hotel was in a great location for us, as the underground was across the road and we were a short walk from the southbank. The pub was great, it was lively and showed a variety of sports every night.

N/A

The stuff was very nice and helpful, the breakfast is very good and the location is perfect. The drinks in the minibar were complimentary, and every day we received a new supply of water (still and sparkling)

The bathroom was a bit too small

Great breakfast and I really liked the complementary chocks left in the room. Very good value for money

Perhaps, the breakfast would be even better if you can get a coffee from the coffee machine.

Exceptional location, inclusive breakfast was modern and tasty, room had everything I needed (simple, small, clean, unassuming) for a quick trip to London. Staff were friendly and helpful throughout.

No complaints!

Fab location. Walking distance to Leicester Square and theatres. Staff mostly, really friendly and cheerful. Chris was really helpful and knowledgeable about the area. Food is good, but it's a bit pricey. Breakfast second morning was great, (not so good the first morning). Would definitely recommend and will stay again.

Nothing major - did have a cocroach climbing up the bedding, but I got rid.... checked room thoroughly but no more found.

The property is wonderful. The hotel is an extension of a lively bar that offers free breakfast services in the morning and it’s a fantastic offering with great taste. (Our server made a point to make us extremely comfortable and engage in lively conversation.) The room itself is quaint and comfortable; we absolutely loved it. It’s exceptionally clean. (The housekeeper—Patrick—even introduced himself and made a point to get to know us, even if brief) The location is amazing—extremely close to many attractions and conveniently located right next to a bus stop. I am a frequent traveler and have never been so impressed by the hospitality during a stay—and I must say, it made the trip all the much better; smiles all day. The Wellington just earned itself a couple of loyal customers.

Nothing. It’s perfect.