Super staff, very welcoming, great food, very flexible, the hotel is a small paradise on earth. Beautiful building, very good facilities etc.!

Truly beautiful place. The personnel was very attentive and the food delicious. They recomend and organise your activities in the area for you to have a full experience. Can only recommend.

Great location, 3 minutes walk to the beach and about a 6 mins walk to Peponi and beautiful beaches past this.

When you were greeted at check in the staff gave you an induction of things to do & seemed very friendly, however that was the last you saw of the lead. The owner said a quick high and then was only really seen from afar. The rooms were uncomfortably hot at night as the fan didn’t seem to do very much and so trouble sleeping, on top of closeness to donkeys making noises. It was hard to find who to talk to as everything was done over whatsapp. One morning there was a two hour staff meeting by the pool, great for organisation but at no point did they consider that someone might want to order a drink or get some service by the pool. There were so many ants, flies and mosquitos that I only did yoga once and found it too unbearable. Seemed to be bitten a lot around the pool and even under the mosquito nets in bed. Upon check out you are notified of a 3.5% additional fee despite Booking.com quoting ‘all charges included’ in the booking price, as well as stating that 50% of payment is taken before check in (this is not true). Breakfast was ok, nice setting around the pool but the staff actually asked me to move because they needed the table for a larger group so I had to take my coffee to my room. I asked for new towels by putting them on the floor but didn’t get any. I could go on. The place has all the charm of somewhere amazing but the staff seem to be reactive rather than proactive at service. Was baffled by the owners lack of care.

Beautiful view Nice and cool inside the room Breakfast served in the room Wonderful staff Organised pick up and drop off

A couch/daybed on the roof would be amazing.

pool

very amazing surroundings feels fresh, safe and serene room was upgraded to a glass lodge with a nice view and flowers planted so you get a nice view of the Mara in the distance but also fresh flowers right next to the window food was amazing, kitchen team and Chef Patrick offered us a private dinner for our group of 4; excellent food, wonderful experience. The other Masai staff performed on both nights for bout our group and others they also have a bonfire burning every night so you can get lovely time by the fire an opportunity to enjoy the starry night and also meet other guests Staff walk with you if it’s late around the camp so you always feel safe

The service, location, rooms and food were all great. For those enjoying yoga there are several courses a day and massage/beauty treatments are available. I definitely recommend this accommodation.

The WiFi wasn’t always as fast as I am used to. Furthermore the pool area is nice but very small (luckily a very large beach is close by).

Loved it here! Very relaxing, there's yoga classes and a spa on-site.

Nothing

This is a wonderful place to stay! It's a little haven from the busy lanes of Shela and Lamu Town .... so peaceful and calming. Its pretty garden, pool and relaxing ambience make it a stunning choice to totally unwind. Yoga and a massage spa are available. The staff are friendly and personable and the food is excellent. One evening we had a choice of a swahili meal cooked by local women ....incredible !! We loved our stay and were sad to leave.

There was nothing to dislike!!

The suites are exceptional! Great views. lovely rooms with a nice amount of space. staff extra helpful and great! would recommend to anyone looking for a lovely place to stay in Shela

Nothing

fantastic ambiance

washroom/ showers very basic and could do with upgrades ( in relation to price)

Nice swahili breakfast. Nice installations

Inefficient management. Customer service can be improved (no help at all with luggage). Pictures of rooms do not match with what is finally offered

the people

difficult to find

beautiful property wonderful food

charging units needed or adapters

The name says it all, the staff and the general atmosphere is one that tends to your wellness. We enjoyed each moment of the stay, especially waking up to the amazing view of the Indian ocean. The food was on another level, making the experience heavanely.

The main bedroom door is see through which reduces the privacy

The beautiful architecture and garden

The facility is exceptionally BEAUTIFUL