We love this hotel! The place looks modern, new and clean. The room was rather spacious and comes with a nice balcony which faces the Eiger (super recommend to book this view!). The staff were all very friendly and helpful. Breakfast spread was decent.

It’s a walk (10-15mins) from the train station with slope, however there’s a bus stop right in front of the hotel.

Room was clean and had great views. The food was superb, and the spa was very relaxing and well thought out

The only improvement I would suggest is on arrival it would have been nice to have our luggage taken to the room

excellent location and clean.

breakfast should be better than this

Excellent view and location. Rooms very comfy!

A little expensive.

The facilities in the hotel were excellent. The provided breakfast every day was delicious with a good range of both cooked and continental options. We were able to book a visit to the spa for free at 30 mins notice which we had to ourselves, and were able to enjoy 90 minutes in the sauna and the hot tub with an amazing view of the Eiger and nearby mountains. Our room was a good size and very clean, with nice Rituals toiletries provided in the bathroom and a waterfall shower that was perfect after a long day walking in the mountains. The TV had quite a few standard UK channels (ITV, Channel 4, Film 4, etc) and had an Apple TV so we could watch Netflix in the evenings too. Pod Coffee machine and Bluetooth radio were nice touches too. The staff were incredibly friendly and helpful and the whole experience felt very sophisticated and comfortable.

We booked a regular double room with balcony but as we did not pay extra for the Eiger view our balcony overlooked the property over the road and had less of a view of the surrounding mountains. This was not much of a problem as the shared restaurant and lounge provided a beautiful view, and we spent lots of time out and about. Although not really the fault of the hotel, it was a 5-10 minute walk up a fairly steep hill to the grindelwald train station and surrounding shops and restaurants which was not obvious from looking on a map. There is a once hourly bus that will take you up but otherwise you'll have to be prepared for a bit of a workout every day!

The dining room is amazing. The cocktail alone is worth going. Highly recommended. The fine dining is wonderful.

It is not the hotel's problem. Too many fries flying around. But it is a problem in that area