The location is very convenient, right next to the subway station and lots of restaurants

It’s abit run down, some amenities needed upgrades

I like the location, and convinience to access shop, restaurant etc

I don't like the staff, they are not welcoming and cannot speak english

Great location, helpful staff, excellent breakfast buffet

Air conditioning control was a bit strange, had to turn it off from time to time or it gets too cold

close to train station

Air conditioning broken for 2 days and no one mentioned it on Website or Check in

Room located on the 18th floor. Very quiet. The outside environment does not allow to have a nice view. The room was spacious. Comfortable bed. The bathroom is quite big. The breakfast buffet is average. Choice between Asian and western dishes. But I expected better quality and variety being at Novotel. The staff is welcoming.

The breakfast buffet did not meet my expectations. The choice between Asian and Western food. But average quality. The hot dishes were not very hot.

A very comfortable mid price hotel. Only a short walk to underground trains. Very convenient for visiting the major tourist spots. Lots of causal eateries around.

Staff were friendly, got a free upgrade and room was very spacious. Great value for money and the location was excellent.

More staff needed during the evening shift as one staff member was trying to check in three different couples when we arrived (also doesn't help being a foreigner with all the covid paperwork). Gym was a mess with no aircon in 35 degree weather. Breakfast was not up to Novotel standards. Ate there the first morning, didn't bother on the second and third mornings. However I would stay here again, just without breakfast.

I would NEVER recommend this hotel to any traveller, simply because they could not be bothered responding to my THREE messages, not to mention Booking.com also contacted then TWICE and no reply. Extremely poor customer service, and I find it amusing that other reviews posted that the customer service was great. What a joke! My advice- pay extra and book elsewhere.