Desayuno muy bueno Ubicacion un poco alejada del centro

Aseo y limpieza de las habitaciones

Todo excelente

No hubo detalles negativos, al contrario personal muy amable

Tienen un desayudo muy completo La ubicación esta muy practica Servicio cordial

Uno de los refrigeradores no enfriaba las puertas del mueble donde esta el refri estan sueltas elevador con piso deteriorado

Todo muy bien buena atencion

Solo que no aparecía mi reservación y si tenía confirmación ,lo bueno que si me respetaron el precio

Que no nos molestaron para nada.

Desayuno malo, colchas sucias, y toallas no eran el número correcto por Huesped.

Ubicación y el trato del personal

Cama

Muy limpias las instalaciones

La camas muy pequeñas

todo excelente

Todo

Todo excelente

La atención del personal, la limpieza del lugar, la comodidad del espacio

Todo me gustó

Muy rico el desayuno, buena ubicación

No funcionaba mi control remoto y mi tarjeta no abría la puerta, tuve k ir a recepción 2 veces

La comodidad

Que ya saliendo no nos permitieron entrar al baño

Si desayuno bufet y el que nos permitieron hacer el check in media hora antes

Good location for our arrival and departure. Nice rooms and nice breakfast.

We were quite disappointed that for the 2nd time after booking through Booking.com we were charged more than the documented price when we booked. It was supposed to be $89.25 per Booking.con. We were charged $101.89. $12.64 over charge we would like credited or refunded to our account. Not nice. Clerk just showed us peso amount and we had no choice, but to pay. Electrical outlets in room did not work for our charging of devices. Also, promised FREE shuttle service we had easily arranged a time for in earlier stays to the airport is now set time only and too sporadic to to avoid our being tense and too close to departure we had to expensive ($11.44) Uber.

The staff were nice and attentive and the breakfast was good.

When we first got to our room, there was a leak and it smelled weird in there. They changed us to another so it was okay but there was still an odd smell.

excelente hotel

location

Facilities were very good. Staff was also very helpful and kind to all requests. Rooms were comfortable and clean, also quiet during nights.

Pool water temperature was a bit cold. Also, it would be useful to have a transport offered by the hotel for a short commute, such as, crossing the avenue to the mall.

Very good

The beds are small for me but are comfortable

Breakfast is always good. Very courteous staff and the location is great.

Bed wasn't too comfortable. My lower back was sore after two days of sleeping on the bed. Also, the room next to us was very loud, very late and nothing was done to quiet the loud folks. It went on until 3 AM.

The included breakfast has some variety and is ok. The hotel overall is nice and comfotable (what you'd expect from this franchise) and the location is great.

Clean facilities Friendly Staff Awesome breakfast buffet restaurant opens until 10 pm and has a good variety of food.

Loud traffic noise in the swimming pool area

The breakfast was great, The staff serving breakfast were kind. The handyman who was also the shuttle driver was fantastic. He got me to the bus station and was incredibly helpful. A godsend. Someone else also helped with my bags and brought me water when I arrived. It was the front desk staff that made me rate it poorly. The handyman/shuttle driver was even kind enough to help me book my bus ticket and in translating.

The front desk people were pretty rude. At the airport I chose this hotel because it had airport shuttle service advertised. BUT..when at the airport trying to call the hotel to pick me up no one answered the phone. I was alone at night in a foreign country and taxis had stopped. I was in quite a dilemma. Someone at the airport finally found me a taxi.i had just flown in from Costa Rica and though I had booked thru booking I had hit the button to pay at the hotel. But because my bank wasn't authorized for my card to work in mexico..( my mistake). I had to rebook thru booking and the room had somehow jumped up in price almost $20. But the front desk did nothing to accommodate the error in price or reimburse me my taxi fare as they told me they only had a shuttle to the airport, which makes no sense. In the morning the front desk guy made me feel like a bother and could not answer any of my questions. He didn't send someone to help with my bags and I struggled greatly with 4 very heavy bags alone dragging them 1 by one to the elevator. A little girl in the lobby helped me whom I tipped even though she was a guest. I think the front desk people need a few lessons in customer service. The shuttle driver should be the front desk manager. He was so accommodating.

Location was good

Breakfast was poor. The room was small for 3 people.