Breakfast was delish.. Staff very friendly and accommodating

The sliding door locked itself and that freaked us out... Pls attend to the matter

The restaurant is very cosy

We did not have breakfast as they were preparing for a Christmas buffet, but dinner was very good and the service was great. Very friendly owners and staff. Seeing the animals close up was wonderful.

Not having warm water for the morning shower. My sister had a cold shower which took a little of the magic away. But overall it was a good experience.

Bedding

Cleaned the bath tub. It was dirty

Everything: The staff was nice and efficient. The room was cleaned and provided all what we needed. The food at the restaurant was excellent and the services were quick. We felt all the time very welcome and all our needs were attended to.

Nothing

Most of the staff was great, understanding and very friendly. Breakfast was very good, the problem was that they served the same standard breakfast every morning, but they did well in trying to accomodate our request for something different. The kids play area was also great, the grounds are well maintained and make for a great walk even with the kids. The place felt like we were far away from the hustle and bustle of the city but still offered city life nearby.

We didn't have a fridge in our room, which is important to keep snacks for family with small kids. The pool needed some cleaning, my husband was disappointed he couldn't swim which is something he was really looking forward to. The fish ponds also needed some cleaning out