朝食良かったです

駐車場がむずかしかった

We drove by car from Tokyo. Coming to Toyama was a longtime dream for me as a resident in Japan for 17 years. Everything was so smooth. Location perfect. staff very kind. High rise bedroom with decent view. Easy to pick up the car and go to the beach or mountain anytime and enjoy local evening dinner.

As a foreigner, I do speak Japanese. But at first Japanese would not know. So, when I am with my friend, who is a Japanese woman, staff tend to address to her only without even looking at me. I think it is linked with language, and staff most likely think I do not speak Japanese, and they do not necessarily speak good English, or it is status quo between Japanese people. I think this is not a hotel in Toyama issue, but that would be appreciated if the staff could more freely address to foreigner in Japanese and English. Because you never know, a foreigner like me might have been in Japan forever and speak Japanese !! :)

Very nice receptionist gave room upgrade. Room nice with good view.

Limited room service menu after 8pm. Was unable to find dinner so had to have very small bowl of noodles for dinner.

Hotel staffs are very nice !

Pillow isn't comfortable

Good location, clean and comfortable

Nothing

Friendly and helpful staff, excellent view of castle from the room, quiet due to good soundproofing, convenient location

Mattress toosunken, pillows way too soft and flat. Sleep wasnt very good

I thought of having breakfast but it seemed a bit old-fashioned and so I just had coffee.

Everything, politeness and helpfulness of staff. Room was very clean, in fact the whole hotel was very clean. Would definitely stay again. Location was also brilliant, just over the road from Toyama Castle and less than a 20 minute walk from the Toyama Museum of Glass. Had a fantastic stay.

Nothing

The hotel is dated but clean, friendly and comfortable. Great value for price.

The food at breakfast was a bit old fashioned and not particularly healthy.

Clean, great room, perfect breakfast, great helpful staff.

Very confusing reservation by booking.com. I lost the first reservation as I didn't realise I was suppised to confirm my credit card!

Location right in front of Toyama City Local History Museum, got a beautiful view of the restored castle and surrounding park. Access for transportation was good, and in walking distance from Toyama Station. Good service and value for money.

• Excellent location with a wonderful view overlooking Toyama Castle. • Friendly and helpful check in desk - helped us book a restaurant, took care of deliveries and helped with car park. • Quality of tea and other room beverages was excellent. • Bath took some time to fill, but was good. • Good small desk in the room which served as an excellent work space.

• Poor temperature control in the room. As the temperature was set centrally by the hotel, the room was often too warm. • Windows were sealed, so the room could not be ventilated. • In-house restaurant's food offering was pretty average

Like the property of IHG, services are guaranteed.

A bit old of the room and bathroom.

Breakfast. Location.

The info on the booking site was not clear. We have to pay higher price for a low grade room. This is my last time staying in any ANA Crowne Plaza hotel.