Place was dirty and poor in terms of facilities

The hotel is nicely situated in the centre of the town and that’s all about it.

The room was not particularly clean especially the bathroom. There was no refrigerator (although after my request one was brought from another room). The Spa centre is OK - the pool is reasonable sized and the water is warm (mineral) BUT it is used for training of children during the week so we were not able to use it! The breakfast is mediocre. The staff are polite.

Location and staff

Very old rooms everything falling apart, not clean, smelly water, no wifi in room, difficult to find parking, hotel not marked. Definitely not a 4 star hotel, maybe 1 star…

Location is in the city center with plenty of cafes and main street near by. Staff was very friendly and helpful. We have asked for extra parking space in the morning, being a blue zone and hotel manager offered us free parking. Breakfast was a la carte, no buffet. Choice was not big, but well cooked.

Both room and bathroom size are not big. It was a little difficult to find hotel in the night, hardly any signs for the property

Receptionist was nice

Smell of rotten eggs from water, it is mineral water but should be stated, the smell is over powering. Steam room and sauna and masseuse all not available. Rooms were very cold and bed extremely uncomfortable with cheap blanket and pillow.

A tea kettle in the room would have completed the leisurely stay

I like the design of the hotel, the spa is awesome with hot thermal water, also the stuff is very friendly especially Malin😊Thank you Hotel Monte Cristo

excellent choice when you stay at Blagoevgrad. great personal, great service, the breakfast was great and the location - top center!

the only issue I had was the smell of the water. I know that this is because the fact that the entire hotel is connected to the geothermal source.