La ubicación

El aire de la habitación hacia un ruido horrible, el personal no es muy atento ni amable

Good location at an affordable rate. The staff where friendly and helpful.

No screens on windows so you have to weigh getting fresh air or being bitten by mosquitoes.

great location

disco next door but disco noise only weeekend and stops at midnight.

Looks nice great location

Dirty towels

The comfort of the beds, not pillows. The spaciousness of the family room. Arquitecture was great.

Pillows were too hard. Breakfast doesn't open until 7pm, so we couldn't have it before leaving to airport. Manager didn't want to fix our quoted price we had paid for each bedroom but, luckily owner was there and overheated the conversation, who was more than willing to not charge us for the breakfast part of the reservation that we were gonna miss.

Hotel is close to a little shopping park with a lots of shops and great places to eat.Or a 10 min walk from a big shopping mall. The staff is friendly and the rooms are big and clean. My room came with floorheating and a big bathroom.

Nothing to complain about.

location

grubby floor, wet odor, noisy. despite you book a room for adults and children they don’t include Buseta breakfast for the children

The property is conveniently located directly across from PF Chang's and just a very short, safe walk from Fontabella mall where there are many nice restaurants and shops. The hotel was very clean and the staff quite helpful. The bed was comfortable and the sheets were really nice. The bathroom was a bit small but nicely appointed. The water pressure in the shower was great and hot water came very quickly. The plaza in front of the hotel made it easy for my taxis to pull up to pick me up or drop me off. I was not troubled by much noise from the street as is a problem in many places in Guatemala. The rooms were reasonably spacious.

The hotel was super dark with little to no natural light in the ground floor rooms and all too often lights in the hallways were turned off. Also, not that I care a lot, but the towels were pretty worn.